Job description
Overview:
The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility’s services. Counselor assesses patients’ financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangement, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient’s out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient’s financial circumstances to ensure fair and reasonable repayment terms.
Members of our team Enjoy:
Position Details:
Triangle Springs is a 77-bed behavioral hospital located in Raleigh NC. The hospital offers inpatient and outpatient mental health and addiction treatment to adults, adolescents and their families. At
Triangle Springs we are dedicated to
Changing People’s Lives®
The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility’s services. Counselor assesses patients’ financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangement, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient’s out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient’s financial circumstances to ensure fair and reasonable repayment terms.
Members of our team Enjoy:
- Working with a highly engaged staff
- Healthy staffing levels
- Flexible scheduling
- Career growth
- Competitive compensation
-
UKG Wallet – We’ve partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule.
Position Details:
- Provide guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility’s services.
- Counselor assesses patients financial ability, determines ability to pay, advises patients on insurance benefits, and explains financial liability.
- Accurate and timely verification of insurance benefits.
- Collects payment, negotiates payment arrangement, secures financing, and identifies funding sources.
- Resolves any confusion the patient may have about their financial obligations to the facility.
- Accurate and timely verification of insurance benefits.
Requirements:
- High school diploma or equivalent, 2 year degree preferred
- License: Valid driver's license and good driving record.
- May be required to work flexible hours and overtime.
Preferred Experience:
- Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in a healthcare business office preferred.
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