(2) IT Field Support Technician (Infrastructure Specialist 2)- 20067064, 20083020

A Little About Us:
With over 1,500 employees in 11 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills. If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

BWC is currently operating under a hybrid schedule that can incorporate both teleworking and in-office hours. Employees may be required to report to the office when requested by management &/or for their initial job training.

What You'll Do:

• Installing, maintaining, configuring, testing, upgrading, and administering assigned multiple technology domains.
• Providing workstation support, information security, telecommunications, and network connectivity.
• Serving as primary on-site customer support technician for BWC employees utilizing client equipment, programs and peripherals such as personal computers, tablets, telephones, printers, scanners, Microsoft Windows operating system and other Office products as well as custom BWC applications.
• Providing timely and friendly IT support to customers by fulfilling assistance requests, issue resolutions and use of systems features.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Required Experience and/or Education:

• Completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.

Necessary Skills and Competencies
Knowledge of: oral & written communication tools & techniques; customer support & personal service; technical writing & documentation practices; state & agency policy, procedures & applicable laws*; vision, mission & goals of agency*; mathematic principles relative to assigned area in IT; telecommunications; capabilities & applications of network equipment (e.g. routers, switches, servers, related hardware); PC client equipment, software & peripherals; Microsoft Windows operating system installation & configuration procedures; Microsoft Office support & administration; IT principles, methods & practices in desktop support; software distribution tools; configuration management & mechanisms; BWC operational environment*, local area & wide area networking principles & concepts; cellular & VoIP telephone systems; back-up & recovery techniques; software testing & evaluation practices; performance monitoring methods; technology design; process analysis; employee training; incident management system*.
Skill in: reading comprehension; speaking; service orientation; installation; troubleshooting; critical thinking; operation monitoring, judgment & decision-making; systems analysis; systems evaluation; operations analysis; identifying & specifying business requirements, using data recovery tools & techniques; systems evaluation & complex problem-solving; customer service.
Ability to: prepare meaningful, accurate & concise reports; stay abreast of current technologies in area of IT assigned; define problems, collect data, establish facts & draw valid conclusions; attain Help Desk (HDI) certification*; work effectively with other teams.

(*) developed after employment.

BWC OCSEA Selection Rights:
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, please contact ADA Coordinator Kathleen Bourke at 614-644-7811 or by email to: eeodept@bwc.state.oh.us.