Field Services Support Specialist I Commercial Industrial Printing
Full Time
Winnebago, WI 54985
Posted
Job description
POSITION PROFILE
This position requires technology level skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.
** Ricoh provides a full training program for candidates of all levels experience and skill sets. **
JOB DUTIES AND RESPONSIBILITIES
Technical
- Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.
- Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.
- Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.
- Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
- Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
- Customer Services
- Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.
- Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedules.
- Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Manage Workload
- Effectively executes all required workload management and call handling procedures, using current field call management requirements.
- Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.
Administrative
- Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
- Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.
- Performs administrative duties as assigned including maintaining required logs, processes and reports.
- Completes all required administrative tasks in an accurate and timely manner.
- Accounts for all time and activity by recording information through the proper tracking system.
- Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.
QUALIFICATIONS (Education, Experience, and Certifications)
- Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
- Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
- Internal Candidates: Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
- Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716
Come Create at Ricoh
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization.
We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
Visa Sponsorship is not offered for this position.
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