Job description
We are currently seeking an IT Field Technician in the Providence, RI area. The IT Field Technician will manage assigned service zone to ensure service tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, and safety initiatives.
Travel around Providence, RI and surrounding areas a is required. Must have reliable transportation and will be reimbursed for mileage. Flexible 1st shift schedule Monday thru Friday.
Key Responsibilities:
- Troubleshoot and repair failed IT hardware
- IT hardware support including PC Installs, PC Rollouts, Health Events, and Printer Maintenance
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Provide exceptional customer service
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
- Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
- Focus on safety at all times -- including maintaining a safe driving record
- Additional Responsibilities may include, but are not limited to:
- Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
- Complete staging / integration services of IT hardware as needed
- Installation or cabling projects may require travel
Qualifications:
- 3+ years related professional experience
- Experience working on Windows 7, Windows 10, Windows 2016 Server based devices
- Experience working with Office tools
- Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
- Must have reliable transportation and will be reimbursed for mileage.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Computer hardware: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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