Job description

DCN NA Field Service Technician Background

Compensation

Commensurate with Experience

Competitive base pay with overtime eligibility

Benefits

Paid Time Off (PTO)

Paid Holidays

Health and Dental Insurance

Health Savings Account (HSA)

Retirement Plan

Life Insurance

Job Description:

Location – Traverse City, MI United States (or remote located near major airport)

Installation, Maintenance, Repair, Machine Assembly

Full time Non-Exempt

Travel 70% to 90%

Overnight and International Travel Required

Job Description

Overview

DC Norris has manufactured some of the largest food processing plants around the world and has earned a reputation for innovation, quality, and true partnership. For more than 50 years, DC Norris has led the globe in food processing equipment. That time in the industry allows us to truly partner with and assist our clients through the process of designing, implementing, and installing processing systems that transform their businesses by resolving efficiency, safety, and yield challenges.

DC Norris offers growth potential for you in a company with innovative food processing technology that is unique in its field. US market share for DC Norris has been growing and we need an experienced and qualified Field Service Technician on our team assist our customers.

Purpose:

The Field Service Technician is to perform customer site visits as needed, direct installation and commissioning, instruct operators on function of equipment, instruct operators and supervisors on safe practices, and review customer manuals with Production and Maintenance. Training relevant personnel will be a requirement after equipment installation. The Field Service Technician will assist and aid Engineering and Sales in connection with company line of equipment. Submit reports in connection with the installation of new equipment and troubleshooting calls. Assist in machine assembly, production, and equipment rebuilds when not handling service calls.

Responsibilities:

Essential Duties and Percent of Time Spent:

Direct, inspect, and perform equipment installation, supervise equipment start up. 40%

Travel to perform service calls to diagnose, troubleshoot, and make repairs such as adjustments, parts replacements. Components may be electrical, mechanical, or utility related such as steam or glycol chillers. 25%

Field inbound service calls in a remote capacity when not at customer sites. 15%

Work with Sales, Engineering, or Manufacturing regarding field service requests. Advise of service problems that indicate design or manufacturing deficiencies and the like. 10%

Assemble, rebuild, refurbish, and assist in machine production when not at customer sites. 10%

Throughout all responsibilities customer interaction is present and promoting good customer relations will be a top priority.

Occasional Responsibilities:

Performs other duties as assigned.

Qualifications/Experience:

Two years technical school or equivalent industry experience. Engineering degree is a plus.

Minimum five years’ experience in field service. A strong background working with and troubleshooting industrial control equipment in the food industry. Ability to read electrical, mechanical, and piping schematics. Steam utilization experience is a plus.

Scope of Responsibility/Accountability:

Explain the degree of supervision/guidance, procedures/ processes used, judgement, creativity, planning & resourcefulness needed to do the job.

During initial training or training on products assigned, supervision will be made by direct or indirect involvement of other trained personnel. Training will take place at both DC Norris Facilities, located in the US and the UK. Guidance for Start-up and troubleshooting techniques will be provided by other trained personnel. As competency levels increase, the Operations Director will decrease the supervision and guidance of others. Ultimately this position requires minimal direct supervision. Judgement, planning and resourcefulness are required to high degree after training.

This position is considered safety sensitive, due to the fact that it will require work and interaction with employees in a manufacturing/production environment.

Supervisory Responsibility: May have occasional indirect reports such as Road Crew or Contractors on site. This could vary from one to six people for installation and re-building of equipment.

Financial Responsibility: N/A

Work Environment: Majority of work will be confined to factory type environment. Working conditions are as those found in process plants were cooking equipment is in use. Travel is required for this position and not restricted to the North America Region.

Physical Demands: Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine.

This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisor, regardless of job title or routine job duties.

Equal Opportunity Statement

DC Norris North America LLC is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, height, weight, familial status, marital status, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Job Type: Full-time

Pay: $32.00 - $40.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Overtime

Application Question(s):

• How many years of experience do you have in the food processing industry?

Experience:

• Electrical systems: 4 years (Required)
• Mechanical knowledge: 4 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Traverse City, MI 49696

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