Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory and respiratory support, with a mission of recovering hearts & saving lives. Abiomed’s “Patients First!” culture drives our skilled workforce and strong relationships with clinicians. Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before. Founded in 1981, Abiomed has a proven track record for growth, integrity and innovation.

I Am Abiomed | I Am Heart Recovery | Patients First!

This Service Technician is an excellent opportunity for someone with electro-mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Field Service Technician will be responsible for providing preventative and corrective maintenance on Abiomed electro-mechanical products received into the Danvers-based Service Depot, occasionally providing on-site support to the customer. The Field Service Technician will also provide basic telephone support to Abiomed’s customers and Abiomed’s field based Sales, Marketing and Clinical Teams. This individual will also assist the Engineering/Quality SPR Teams with complaint follow-up, investigation and closeout as required.

Principal Duties and Responsibilities:

• Conducts preventative and corrective maintenance of electro-mechanical life support consoles
• Maintains calibration standards as required for all test equipment used in the process of servicing
• Provides internally-based service as required to Abiomed’s pool of service loaners and marketing console
• Provides basic telephone support to Abiomed’s customers, and Abiomed’s field based Sales, Clinical and Marketing teams
• Assist with maintaining an adequate level of service inventory to meet day to day service needs
• Provides rotating 24/7 rotating on call service support coverage for customers and Abiomed’s field teams
• Supports manufacturing as required with testing and burn in of spare parts
• Assist Engineering with complaint follow up, including evaluation, testing, investigation and closeout
• Document neatly and accurately all services performed
• Communicate issues in a timely manner to manager and Admin team as required
• Does comprehensive review of service history for each console prior to servicing
• Ensures compliance to Regulatory standards, able to follow established SOPs, processes and procedures

Required Qualifications:

• Associates degree or higher required, degree in Electrical or Mechanical Engineering Technology strongly preferred
• 1-2 years of experience servicing and supporting electro-mechanical devices or consoles strongly preferred
• Demonstrated knowledge of / familiarity with electrical circuits and components
• Demonstrated familiarity with wi-fi connectivity and networking
• Demonstrated mechanical aptitude and ability
• Demonstrated ability to follow written and verbal SOPs, and document work
• Valid US Driver's license
• Ability to lift and move up to 70 lbs.
• Willingness and ability to travel internationally and domestically on occasion, up to 25% of the time
• Ability to adapt and execute to changing workload environment
• Detail-oriented individual, focused on quality

Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. Abiomed maintains a drug-free workplace.