Job description
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
In this Customer facing role you will....
- Perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
- Ensure proper operations of the VLT’s, and ETG’s via diagnostic tests, software settings, and functional testing
- Navigate Management Terminal (MT) daily to verify VLT status
- Where applicable, assemble and prepare accessories for installations per change order.
- Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
- Complete required maintenance records in a clear and precise manner
- Complete detailed daily/weekly tech logs
- Adhere to L&W's Field Service established standards, policies, and procedures
- Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
- Ensures all tools and equipment used are kept in proper, safe, and working condition
- Stay current with all Light & Wonder Field Advisories and eLearning
- Review customer issues with management, and technical lead as they arise
Qualifications:
- Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
- One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
- Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
- Basic knowledge of electricity, electronics, and mechanics of gaming type devices
- Basic understanding of network communication, and network troubleshooting
- Must be able to lift and carry 50 lbs. on a regular basis for short distances
- Transport heavy equipment using proper moving devices
- Demonstrate safe and proper use of hand tools and power tools
- Basic knowledge of PC operation, and security risks relating to PC operation
- Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Ability to read and understand Light & Wonder schematics and service manuals
- Able to prepare conversion projects or installations with limited or no supervision
- Ability to maintain good customer relations, both internally and externally
- Basic knowledge of current Light & Wonder gaming devices to the assembly level
- Good problem-solving skills
Travel requirements may include working at other facilities within our department
Qualifications
Education:
High school diploma or equivalent.
College level electronics training helpful.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.
Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.
Light & Wonder
Corporation and its affiliates are engaged in highly regulated gaming and lottery
businesses.
As a result, certain Light & Wonder
may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or
contracts.
In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
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