Job description
Thank you for your interest in positions at IPG Photonics. All Applicants must apply on our company website to be considered. Please visit https://recruiting.adp.com/srccar/public/RTI.home?c=2179707&d=ExternalCareerSite&r=5000830995606&_fromPublish=true#/ to apply directly.
Basic Functions:
Basic Functions:
The Service Engineer is responsible for ensuring maximum productivity by keeping the customer’s equipment in optimum working condition. The Service Engineer will also provide technical support and troubleshooting for customers and company personnel.
Responsibilities and Authorities:
- Follows up on urgent calls to ensure the problem has been handled.
- Reports daily the status of current assignments.
- Troubleshoot equipment problems in a timely, accurate, and professional manner.
- Provide preventative maintenance recommendations.
- Extensive travel is required many times on short notice.
- Maintain Vendor required certifications and training as required.
- Performs repairs, retrofits, and preventative maintenance professionally.
- Submits accurate expense and service reports promptly.
- Performs other related work and special projects
- Proactively tries to sell spare parts, services, training, and engineering services to all customers
- Works overtime when requested according to company policy.
- Obeys company policies and procedures and observes all safety regulations.
- Authority to add/insert redlines to any Job drawing package during build/programming.
- Design authority.
- Authority to recommend changes that will affect more than one job or process according to the ECO/ECR instruction.
- Authority to approve Job changes/drawing packages internally.
- Authority to request purchased materials/job additions/changes by PCO instruction, referencing spending policy.
- Authority to evaluate the safety and functionality/risk/compliance associated with Job. (ISO 10218-2).
- Authority to purchase on behalf of the company, according to to spend policy.
- Authority to work out of sequence.
- Authority to inspect for fitness of use.
- Authority to complete assigned repair/installation work on site.
Mental and Physical Capabilities:
- Basic troubleshooting skills.
- Microsoft Office.
- Good interpersonal skills.
- Excellent customer service skills.
- Team player.
- Ability to travel - 70%
- Ability to drive fork truck.
Requirements:
- A two-year degree and Two years of extensive diagnostics experience - debugging, and troubleshooting integrated components and systems specifically in the areas of computer-controlled electro-mechanical and electronic equipment are required.
- An equivalent combination of education and experience may be considered.
- This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 are required. “US Person” includes US citizens, lawful permanent residents, refugees, and asylees.
- License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit a person from Country Group B.
https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file
Equal Opportunity Employer / Affirmative Action M/F D/V:
IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, and veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email HR.Accommodations@ipgphotonics.com opens an email client application to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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