job description

Who We Are

Fifth Avenue Club In Residence is an innovative new concept from Saks Fifth Avenue Stores. Embedded in luxury hotels, or similar elevated environments, In Residence is opening across the United States in new markets where there is not a traditional Saks Fifth Avenue store. The business will operate private, by-appointment-only, shopping experiences catering to an area’s most sophisticated clients. In Residence locations will have access to an endless aisle of luxury goods and the most premier brands that are available at our Saks Fifth Avenue store locations. In Residence locations will also host a series of exclusive trunk shows, curated events and top client outreach activities.

What This Position is All About

Under the direction of the Fifth Avenue Club In Residence Manager, the Fifth Avenue Club In Residence Consultant is responsible for driving their individual Personal Shopping business by providing outstanding service to the client in an exclusive space, establishing new Saks Fifth Avenue accounts, and driving overall Fifth Avenue Club In Residence sales volume. The Consultant will demonstrate consistent adherence to company standards and procedures.

Who You Are:

• You gain trust quickly, are direct and diplomatic, have a good sense of timing, are a good listener and can get cooperation with little disruption
• An out of the box thinker who generates a variety of approaches to problem solving including new and novel ideas and ways to drive your business with an entrepreneurial approach
• You act with customers in mind, and have great networking and relationship skills
• You put needs of internal and external customers first, and seek customer information when improving products and services
• You have ties to your community and have built relationships in your local market both personally and professionally

You Also Have:

• Minimum of 3 years of retail experience in a customer-focused luxury sales environment
• A passion for luxury fashion and lifestyle
• Experience working with sales quotas and comfort with meeting sales targets in a commission based selling environment
• An established network and/or client base on multiple Social Media platforms, and the ability to drive business digitally through content creation

As The Fifth Avenue Club Consultant You Will:

• Maintain a consistent high level of customer service by creating and developing excellent client relationships.
• Initiate and utilize Club events in order to recruit new clients, increase sales, and develop existing clients.
• Proactively generate and share ideas with the Fifth Avenue Club In Residence team on ways to develop your individual business opportunities and maximize sales to achieve or exceed goals.
• Utilize Saks Fifth Avenue's online clientele resource tools to record and maintain client information and preferences to drive your business.
• Source product for client appointments through Saks Fifth Avenues various inventory networks including Flagship stores, the digital “endless aisle,” and distribution centers
• Maintain a consistent digital presence to attract new clientele and drive your business both traditionally and through social media selling
• Act as a community and brand ambassador on behalf of Saks Fifth Avenue

Your Life and Career at Saks Fifth Avenue:

• We are the most recognized luxury fashion ecosystem, delivering an effortless and personalized experience to the most discerning customers
• Be part of a nimble and evolutionary luxury retail team - Saks Fifth Avenue transcends competition in personalized, luxury services
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• A competitive employee discount

“The pay range for this position at commencement of employment is expected to be between $18 and $20/hour. Base pay offered may vary depending on multiple factors, including candidate market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions.