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Day - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care’s mission is to heal humanity through science and compassion, one patient at a time. The Facilities Services & Planning (“FS&P”) division plays a key role in helping Stanford Health Care accomplish this mission. With a fast-paced, tech-savvy and lean culture that focuses on goals, metrics and continuous improvement, FS&P provides non-clinical operational support to Stanford Health Care and other Stanford Medicine entities to ensure safe and successful non-clinical operations 24/7 and plan for the organization’s future facility needs.

Facility Management (FM) provides infrastructure support for multiple buildings. FM performs routine risk assessments, ensures maintenance of facilities, leads facility-related projects, supports larger construction projects, all while ensuring Environment of Care standards and codes. FM also leads enterprise communications for facility impacts to ensure the comfort and safety of patients, visitors and staff.

We are looking for the next great teammate to work on:

• Project management
• Vendor management
• Process improvement initiatives
• Quality control, condition and risk assessments, and compliance
• Administrative duties & support

This is a Stanford Health Care job.

A Brief Overview
The Facility Manager is the key point of contact for the customer; they manage, supervise and aggregate internal and external services for delivery to the customer in providing a safe, productive environment for patients, guests and employees. This position will provide leadership, coordination and support to the designated project teams, as well as ensuring that all projects are completed within budget, on schedule and meeting all program objective and appropriate governmental regulations. The Facility Manager will also act as a liaison between the client/users and all other project participants including, consultants, contractors, vendors and outside jurisdictional agencies.

Locations
Stanford Health Care

What you will do

• Manages, coordinates and liases facility services to include but not limited to: parking, security, cleaning, landscaping, building system & equipment maintenance services, fire life safety, emergency response.
• Manages customer relationship through customer roundings, proactive interactions and regular site visits.
• Maintains healthy, safe work environment through education, training, visibility of unsafe practices, etc.
• Directly responsible for financial management of cost centers in portfolio. Actively seeks ways to improve cost efficiencies to include but not limited to management of purchased services. Responsible for forecasting and variance reporting.
• Performs regular site or zone inspections for condition, safety and aesthetics to include partners, vendors, landlords-property managers for proper building maintenance and functionality; vendor/ partner meetings should include audit of quality indicators for adherence to scope of the contract. Acts as point of escalation in managing emergency events.
• Assists in the development of policies, guidelines, standards, and acts as department representative on committees and professional organizations.
• Implements quality control measures to ensure project compliance with department, hospital, and university policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Assesses and documents project scope and program, describing the objectives, physical requirements, parameters, and constraints of the project, including not only the user's functional needs but also hospital and external jurisdictional criteria for health and safety, operation, maintenance, energy efficiency, quality standards, contextual issues, and aesthetics.
• Manages the review and approval process to ensure appropriate approvals of all design work from schematic studies through final construction documents and related field changes and changes in scope; as well as approval for conceptual and detailed projects budgets.
• Prepares and maintains accurate, coherent, timely, and auditable project records/files, and cost estimates with department procedures; and ensures that space inventory reports are complete.
• As applicable, manages daily interaction with Landlord for adherence to service levels per the lease; assures that all appropriate Landlord approvals are obtained for alternations and tenant improvements and that paperwork is forwarded to Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation to Region Manager as needed; reads leases for general familiarity with terms and conditions.
• Manages the process of furnishing and equipment selection, purchasing, and installation.
• As applicable, works in partnership with internal teams to manage compliance with Fire Life Safety regulations including adherence to lease terms regarding Joint Commission.
• Oversees project management as needed for cosmetic upgrades. Manages labor pool to coordinate facilities requests as applicable.
• Manages the selection process and contract negotiations for consultants, contractors, and vendors.
• Completes ICRA/PCRA documentation per policy
• Participate in the FS&P On Call System.
• Advances staff development by on-the-job-training.

Education Qualifications

• Bachelor's Degree Bachelor’s degree in a work-related discipline/field from an accredited college or university.

Experience Qualifications

• 4-5 years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to apply judgment and make informed decisions
• Ability to conduct analysis and formulate conclusions
• Ability to effectively prioritize work and meet deadlines in a fast-paced environment
• Ability to foster effective working relationships and build consensus
• Ability to plan, organize and manage building operational services; develop, implement and evaluate a variety of building and operation systems and preventative maintenance programs
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Ability to understand the terms of a contract for facilities maintenance or repair and ensure that work is performed accordingly to that contract
• Knowledge of regulations, procedures or technical reference materials relating to building maintenance

Licenses and Certifications

• Professional designations through Building Owners and Managers Association (BOMA) preferred
• Professional designations through International Facility Management Association (IFMA) preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $57.42 - $76.09 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.