Job description

Branch Manager Position -Attic Project Inc, a young fast-growing company based in CA and WA - in the insulation/pest control industry is looking for an experienced Operations Manager to run our San Diego County Branch.

This person must have a minimum of 5yr experience in running a service company in our industry or a similar industry. We are looking for a self-motivated person that will be part of building this branch. This person will need to recruit and hire the right employees for the different positions including but not limited to Sales personnel, Operation manager, office manager, crew leaders, and technicians. The position will be very intensive in the first 6-9 months and will include long hours and require some after-hours availability by phone. As a branch manager, the qualified person will be wearing many hats and will be involved in many aspects of the business until the branch is more stable.

This person will need to have the following qualifications:

Excellent internal and external customer service
Great communication skills
Ability to work in a fast pace working environment
Problem-solving
Strong negotiation skills
Flexibility with shifting priorities
Strong interpersonal, communication and organizational skills
Reliable and responsible

The roles and responsibilities will include but not be limited to :

Responsible for ensuring and improving the Company’s performance, productivity, efficiency and profitability of the Seattle branch. Experience in running and managing our Sales team, the Operation Manager and the Office Manager.

Duties and Responsibilities:

Operations

Oversees and reviews operation production and help facilitate problems.
Participate in all morning meetings
Oversee employee utilization rate
Make sure all collections is up to date.
Build a training program for technicians and managers
Verify that all jobs are being scheduled as efficiently as possible with the intention to capture as many jobs as possible.
Finance Verify and approve Subcontractor invoices
Find productive ways to reduce employee's overtime and double time.
Report to owners on a weekly and monthly basis
Find ways to save cost on labor and material
Manage P&L and annual budgets
Sales Responsible to increase company revenue
Manage sales personal
Review job profit and expenses on a daily basis
Make sure to maintain a specific job closing ratio
HR/Office Manager Increase Attic Project effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers and employees
Performs or assists with necessary Human Resource related issues
Mentor office managers to excel
Customer Service Maintain company 5-star reputation on all online platforms.
Constantly work on increasing the number of reviews on Google, Yelp, etc.
Safety Make sure that the company is in compliance with all paperwork, Safety, and IIPP standards and practices, badging, safety meetings, etc.
General Be a leader
Participate in the creation of company policy development.
Maintain and enforce company standard operating procedures and policies
Verify that the branch meets its long-range goals and objectives to meet business and profitability growth objectives.
Develops, reviews, updates and implements business strategic planning with the owners in all aspects of the business including sales, financial and operational.
Maintain accurate and organized records
General admin and special projects
Encourage growth and positive environment
Update owners with potential issues and provide them with a plan of action to resolve and improve.
Actively update any communications/actions associated to any job in the company CRM system
Performs other related duties as assigned by owners
Support office personal

Qualifications:

Proficient in Microsoft Office
Must have at least 5 years of experience managing or owning a small to mid-size service companies.
Vast experience in management

Competencies:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; develop subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Everett WA: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Everett, WA 98201: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• 2Yr min Construction related industry experience.

Experience:

• Senior leadership: 2 years (Preferred)
• Financial management: 2 years (Preferred)

Work Location: One location

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