Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
The Facilities Coordinator r will provide support to the Site and/or Assistant Facility Managers with
operational activities in maintenance and operations, accounting and finance, vendor oversight,
equipment and supplies, occupancy services and proactively develop and maintain client relationships
ensuring that expected service levels are achieved.

Service Delivery

• Actively support an environment of teamwork, cooperation, performance excellence, and

personal success.

• Conduct daily walkthroughs to ensure clean and organized office.

Respond to all work orders in a timely manner, ensuring KPI compliance and excellent
customer service.

• Identify opportunities for improved operation and service excellence, making

recommendations for conduct site inspections and assessments to ensure all building
procedures and performance measures are maintained at all times and the provision of a
safe workplace.

• Schedule and manage repairs and maintenance, minor works and other work requests,

tracking to completion.

• Provide information and direction to vendors, facilities staff and other service providers as

required to ensure excellent coordination and execution of work, with minimal disruption.

• Assist in the procurement of vendors and services as required.

Coordinate the delivery of site amenities which may include: fitness, food services,
massage, transportation, support moves as required and act as the site key point of
contact.

• Provide coordination and support events, meeting and conference facilities as required.

Other duties that may include but are not limited to: reception and guest support, mail and
courier services, office supplies and equipment maintenance, landlord relations and
management of building access passes, safety and security support.

• Update and maintain accurate records and official documentation for the site/s including

web pages where any other activities to support JLL and/or operations, including, but not
limited to: moves/reconfigurations, events, reception, and building operations.

• Maintain and propose emergency response plans including evacuation, implementation of

after-hours emergency response, and environmental health and safety.

Client Relationship Management
Comply with all requirements of the client contract and meet or exceed Key Performance
Indicators.

Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations in accordance with all agreed policies, procedures and contract
scope.

Sound like you? To apply you need to have:

• Prior experience in facilities, property management, hospitality or related field preferred.
• Knowledgeable of local occupational health and safety requirements, critical facilities and

vendor management for specialized services is advantageous.

• Understanding of basic technical aspects of property (computer room air-conditioning,

chiller system, fire protection system, mechanical & electrical system) is advantageous.

• Proficiency in a range of information technology tools and platforms.
• Excellent communication, organization and problem solving skills.
• Ability to work independently with little supervision and effectively deal with stressful

situations.

• Self-motivated; confident, energetic and flexible.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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