Job description

We’re glad you’re considering the Sarasota County Property Appraiser’s Office as a prospective employer! Headquartered in the historic Terrace Building in Sarasota and with offices in Venice and North Port. The Sarasota County Property Appraiser’s Office offers competitive salaries, an excellent benefits package which includes health and dental coverage, a deferred compensation plan, vehicle for business use, fitness facilities, Florida Retirement System plan, eleven (11) paid holidays, a generous paid time off system, a flexible work schedule (for designated positions) and more. We search for individuals who can accept change, challenge, and are committed to our community. Our motto, “Serving our community with pride and accountability”, is what we do best!

Applicants must complete and submit the Employment Application found on our website at www.sc-pa.com to be considered for this position. Please submit your resume to accompany your application.

SUMMARY

This position, located in our Sarasota office, supports a variety of Customer Service functions including, but not limited to, providing information, assisting walk-in or telephone customers, and referring taxpayers to other office personnel for further information. Primary purpose of the position is to assist the public in reviewing records, securing information that pertains to Exemptions, Portability/Save Our Homes cap and other Property Appraiser Office functions. Assignments constantly involve contact with clients, customers, and vendors in carrying out essential functions. Reports to either the Assistant Public Service & Exemptions Manager, dependent upon location.

ESSENTIAL JOB FUNCTIONS

• Duties/tasks are standardized. Answers general questions and resolves routine problems. Escalates complex issues to a higher level.
• Completes Exemptions applications based on customer-based interviews and web-based applications
• Posts approved Exemptions
• Processes address changes
• Escalates fraud claims and other inquiry-based reviews to Investigations
• Copying, filing, typing, data entry
• Answering telephones
• Prepares routine correspondence/mailings
• Proofing and editing
• Compiling and logging information
• Preserves records/files in accordance with public record law
• Routine problem solving
• Internal Customer Service
• Information sharing
• Adaptability: accepts change/shows flexibility/takes direction
• Other duties as assigned

MINIMUM QUALIFICATIONS / EDUCATION

• Associates degree from an accredited college/university and/or 2 to 5 years of paralegal or title experience preferred
• 1 to 2 years business related Customer Service experience or exposure
• Bi-lingual (English/Spanish) a plus
• Varying combinations of education and experience will satisfy required minimums
• Valid Florida driver license

If this sounds like you, please complete and submit the Employment Application found on our website at www.sc-pa.com and attach your resume to be considered for this position.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

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