General Responsibilities

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. If the job involves managing others, there is a need for someone who can exercise the necessary authority to assure policies and procedures are followed and time frames are met. At the same time, it will be necessary to give subordinates structured opportunity to develop their own expertise and capability for quality work to assure effective delegation and shared responsibility for work output. It is expected that coaching and training support for achieving effective delegation will be required. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Supervision Received/Provided

This position receives moderate supervision from the General Manager.

Essential Duties

• Responsible for the selection, training, motivating, counseling, disciplinary action, and supervision of the housekeeping staff to ensure the highest level of service and value to every guest, every day both in person and through the cleanliness and appearance of the entrances to and interior of the hotel
• Greet guests and employees in a friendly, welcoming manner and provide assistance when possible and as requested. Coordinate through staff and management if unable to resolve alone.
• Complete a weekly schedule for the housekeeping department utilizing a system for tracking requests for time off, reducing the need for overtime hours, and being supportive of the employees to develop a productive and engaged staff.
• Develop a plan with the General Manager to ensure the tasks of your position will be conducted in your absence
• Determine staff size requirements based on business demand and maintain staff levels to meet established standards. Establish a system for interviewing and hiring applicants.
• Train and mentor staff to produce maximum production and quality; hold turnover to a minimum.
• Responsible for assigning keys and enforcing hotel key control policy
• Develop and maintain a schedule to deep clean to ensure the highest quality of cleanliness for the hotel and grounds.
• Inspect vacant clean and vacant ready rooms, public areas, public restrooms, laundry room, back of the house (administrative areas), and housekeeping carts to make certain standards for overall hotel cleanliness are being met throughout the day
• Inspect the uniforms of staff to ensure standards are met and uniforms replaced as needed
• Communicate regularly with maintenance and front desk – provide data on current room status, need for repair, and urgent cleaning requests; follow procedures for “Privacy Please” sign that remains on door
• Submit new hire paperwork, payroll data, counseling documentation, evaluations, reports and orders as requested on time and according to company standards. Delegation of any of these tasks requires your continued oversight for quality and timeliness.
• Complete monthly inventory for all guests and linen supplies and order as determined by General Manager
• Responsible for the labeling of chemical bottles, training on the proper usage of all cleaning products used by the department, and making certain the required MSDS sheets are in place and up to date
• Report on damage, hazards, or defective equipment to supervisor
• Assist with duties of others as requested by management

Task List

• Monitor the working pace of Housekeepers per room, the breaks and meal periods, and hours worked per week to determine if policies and guidelines are followed.
• Determine when additional Housekeepers are needed or can be taken off schedule, contact Housekeepers in the event of need
• Complete room board sheets and distribute to Housekeepers as required. Assign rooms to yourself when needed
• Update system reflecting available rooms throughout the day as required; notify the front desk of any room status changes and/or maintenance problems
• Review Front Desk “Comment Log” and meet guest requests within guidelines; have stock cart available to Front Desk as desired by management
• Record and place lost and found items in proper storage area
• Train housekeeping staff. Oversee timecards, weekly scheduling of housekeeping staff, monthly inventory, completion of the supply order, as well as the receiving and storage of the supply order
• Assist Housekeepers and House Persons to maximize efficiency and complete assignments in a timely manner. Inspect for proper completion of tasks.
• Clean guest rooms or public areas as needed and as detailed in the job descriptions of the Housekeeping Department
• Monitor laundry room to make certain the laundry process is being completed properly and complete tasks as required to meet business demands
• Assist with duties and complete tasks in the breakfast areas as required
• Unlock and secure all storage areas as needed. Restock and organize linen storage units, rooms, or closets as trained.
• Assist with shuttle service if assigned and policy requirements for driving a company vehicle are met
• Assist guests or hotel staff with requests for clean linen or other room supplies
• Walk the property and check to make certain cleanliness standards are maintained throughout the day and prior to departing; confirm all outstanding housekeeping issues are resolved before leaving

Other Duties

• Attend and participate in all property or department meetings
• Seek training when needed or requested to develop skills and knowledge
• Coordinate and/or assist other departments to meet a guest request.
• Perform special projects based on capabilities and knowledge

Required Education/Certifications/Training/Experience

• Education, training, or experience in supervision and/or management of others preferred.
• Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures and be able to train staff in these areas.
• Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided. Be able to train staff in these areas.
• Report on accidents, injuries, near misses and property damage to supervisor
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities

• Must be qualified and able to operate commercial washer and dryer, vacuum, carpet cleaner and similar commercial equipment used to clean linen, and maintain the hotel
• Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position.

Benefits of working at Stoney Creek Hotels

• Paid Onboarding
• Paid Training
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
  • eligible the first of the month following 60 days of employment
• Paid vacation and sick leave
• Flexible schedule
• Paid Holidays
• Hotel room discounts
• Opportunities for career progression
• A thriving culture that provides genuine hospitality
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time