Executive Assistant to General Manager
Full Time
Hilton Head Island, SC 29928
Posted
Job description
Location:
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description:
Qualifications:
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
To handle all administrative duties as required by the General Manager and Executive Office.
Sign on Bonus -$500.00
Responsibilities:
- Act as assistant to the General Manager, and support to Executive Operating Committee.
- Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to corporate office and ownership, handling confidential material and information, daily distribution of the mail, daily check deposit of accounts receivables.
- Act at Liaison between the resort and Omni corporate executives, the ownership group and ARMI board members on behalf of the General Manager. Duties related to the ownership group and ARMI board include: maintain current owner list, maintain owner folders, send month end report mailings, distribute yearly K-1’s during tax season, coordinate assessment billing as well as distribution checks, assist with yearly owners meeting.
- Manage Outlook calendar schedules and appointments for the Executive Office and ensure that all directors and managers receive messages and appointments in a timely manner.
- Create and modify reservations in Opera as directed by the General Manager or Executive Office.
- Send amenities and welcome cards to VIP’s and special guests as directed by the General Manager.
- Responsible for obtaining signatures of approval for all internal and external routing of check requests, prepare expense reports, project expenditure approval forms (PEA), performance evaluations and other confidential correspondence as necessary, and distribute in a timely and efficient manner.
- Coordinate travel arrangements for Executives, Managers and Corporate visitors through approved online site.
- Manage day-to-day guest and corporate guest relations, all external guest correspondence and internal communications; including Daily Medallia Reports, Trip Advisor, ELMER, Synergy input and Reports, and Guest Alerts.
- Maintain guest relations files and ensures that all information is included in file, i.e. guest correspondence, letters, fax, emails, information, guest folios, gift certificates, etc.
- Maintain Gift Certificate Log to include value, purpose, and date issued and date redeemed.
- Coordinate all travel arrangements including; reservations, transportation, golf, amenities, and in-house meetings and events for VIP’s, corporate and ownership visits.
- Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
- Participate in associate events and activities’ committees within the resort.
- Perform other duties as assigned by management.
Qualifications:
- Relevant administrative experience,hospitality and/or customer service.
- Needs high school diploma.
- Must have a high level of attention to detail and the ability to multitask.
- Must be able to maintain a high degree of confidentiality.
- High level of written and verbal communication skills.
- High level of computer proficiency; specifically with Microsoft Office (Excel, Windows, Outlook, PowerPoint and Publisher).
- The ability to work in a fast paced high pressure work environment, while executing delegated tasks and assignments.
- Highly motivated self starter, fast learner and focused on quality, organization, integrity, guest service and teamwork.
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