Job description
Overview:
Responsible for providing general administrative support for CEO, CNO and supporting health care system operations. Under the direct supervision of the Executive Team, responsible for assigned scheduled hours on a full time basis. Incumbent is subject to call back as required by the hospital.
Responsibilities:
Performs technical and complex administrative duties involving the use of independent judgment and an understanding of hospital functions and procedures.
Receives and screens incoming calls and visitors, employees and physicians for hospital administration.
Responds to patient/family complaints in an appropriate manner forwarding concerns to appropriate department directors, risk manager and/or CEO.
Receives, sorts and reviews internal and external correspondence for Executive Team.
Prepares documents as required such as letters, reports, purchase orders, check requests. Distributes and follows up appropriately to ensure completion.
Makes travel arrangements and submits appropriate paperwork for expense reimbursement.
Maintains calendar for CEO, CNO; schedules and coordinates meetings as needed. Keeps participants informed, confirming dates and times. Prepares agendas and resources as needed for attendees.
Schedules Hospital meeting rooms as needed.
Receives, handles and stores confidential information pertaining to the health care system and/or assigned departments. Maintains confidential files and documents for the Executive Team.
Updates electronic files, manuals, and other record keeping systems.
Familiarizes self with policies and protocols, including contract, finance, accounting, information systems and human resources requirements.
Serves as a liaison between the department staff and the Executive Team in passing on and receiving information using critical thinking and judgment to prioritize urgent needs.
Attends meetings as directed recording, transcribing and distributing minutes. Maintains committee records.
Assist in the preparation of departmental reports by gathering information from directors, other departments and stakeholders.
Operates and trouble shoots issues with standard office machines and equipment including computers, printers, copiers, communication devices and fax machines.
Contributes to a positive work climate and the overall team effort of the department.
Presents self in a professional manner.
Acts as a resource for other staff within the hospital and health care system.
Assists in special projects/events as assigned by CEO.
Performs related responsibilities as required or directed.
Qualifications:
EDUCATION:
Skill and proficiency in composition, communication, preparation of reports and written materials, and ability to perform mathematical calculations as normally acquired through two years of post secondary education, vocational training, or equivalent experience.
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