This position reports to the Head of Brand for Baskin-Robbins and is responsible for managing and facilitating all administrative functions and related activities to support the Baskin-Robbins Leadership Team. Responsibilities include coordinating, scheduling, and managing meetings, brand events, travel and logistics, and supporting information flow to the extended team. The role is involved in following up on assigned projects and tasks, as well as communicating with franchisees and various internal and external guests and clients. This position will also take an active role in organizing ideas, events, and solutions to improve team engagement.

RESPONSIBILITIES:

Executive support for Head of the Brand

• Maintain calendar: schedule appointments/conference calls, meetings, and holidays, send out reminders for upcoming meetings for preparation or follow-up actions
• Manage travel logistics: air travel, lodging, ground transportation
• On occasion, and when necessary, arrange food for meetings and prep meeting space
• Schedule recurring 1:1 with direct reports, team town halls, weekly/monthly/quarterly team meetings, and skip-level team member discussions, booking meeting rooms accordingly
• Prepare information and materials needed to support successful weekly/daily schedule
• Support key brand events such as national conventions, cross-brand events, or franchisee leadership meetings

Assist various department leads (VP, Marketing & Culinary; VP, Operations; Director, Strategic Initiatives)

• Prepare Power Point presentations as needed; assist with proofing and formatting (to brand/organizational standards), presentation clean-up and consistency
• Support Communications team as needed
• Maintain brand key events calendar
• Support franchisee district meeting schedule and logistics for field operations

Support department engagement and overall team dynamics:

• Organize team events: event coordination, venue selection/procurement, logistics, catering, and scheduling
• Assist and mange onboarding of new team members (e.g., computer and cube/office procurement, credentials, maintain dept email distribution lists)
• Maintain seating chart for department and manage necessary changes (e.g., new additions, change in locations, transitions)
• Support facilities with office/floor needs, as it relates to supported departments; maintain welcoming and clean working environment on the floor

Prepare and submit leadership team expense reports. Assist with department invoice processing and tracking

Other tasks as assigned by Management