Job description

Jim Shorkey North Huntingdon CDJR is looking to train someone for our Entry Level Service Advisor position. This position is will directly be handling all of our service departments customers.

Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Ensure that automotive work provided to customers meets company quality standards
• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Customer transportation

Schedule:

• 8 hour shifts
• Day shift
• Tuesday to Saturday

Qualifications

• Be 18 years old
• Be able to pass a background and drug test
• Clean driving record & valid driver's license
• Strong focus on providing excellent customer service
• Basic knowledge of computer programs including word processing and database tools
• High school diploma or higher education
• Basic mathematics skills to prepare and process bills and customer payment
• Driven personality, eager to improve and able to work within and support internal teams

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• North Huntingdon, PA 15642: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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