Enterprise WAN Transport Operations Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

What You’ll Get to Do

CACI has an exciting and immediate opportunity for Enterprise WAN Transport Operations Technicians to support the USAF Network Operations Security Center (NOSC). This position works at the customer on-site Tier 3 support location at Shaw Air Force Base in South Carolina. This is a shift work position in a work center providing 24x7x365 support.

Shaw AFB is conveniently located. A 2-hour drive to the north gets you to Charlotte, NC, to the east is Myrtle Beach, and Charleston, SC is to the south. You’ll have access to big city excitement, a quiet beach walk or small town Southern hospitality.

If you want to use your advanced IT skills to support national security then this is the job for you. You’ll get to use leading edge technology as you sustain and defend the networks our Air Force warfighters use in the CENTCOM theater. From a career perspective, this program provides opportunity for upward and lateral mobility, by moving up to positions of increased responsibility or moving laterally across work centers to apply your expertise in other disciplines.

More About the Role

• Troubleshoot and develop solutions with LAN/WAN protocols such as Border Gateway Protocol (BGP), Open Shortest Path First (OSPF) and Enhanced Interior Gateway Routing Protocol (EIGRP).
• Configure, monitor and trouble-shoot IP/MPLS backbone network.
• Install and configure WAN transport systems as directed.
• Develop standardized testing and cutover plans for WAN equipment
• Establish testing and remote monitoring procedures to ensure reliable operation of WAN transport in theater.
• Collect networking metrics for analysis to identify sub-standard performance remotely and locally. Analyze metrics and recognize sub-par network performance.
• Configure/troubleshoot QOS involving policing, shaping, and queuing
• Report system and network issues for analysis and trending of bandwidth and network security incidents.
• Provide first-level technical support to deployed users and escalate complex problems as required.
• Act as a consultant and provide feedback to optimize WAN transport networks.
• Identify and evaluate the operational impact of all outages.
• Report communication status to higher headquarters as needed.
• Coordinate with external agencies for outage resolution as required by local policy.
• Perform notifications when outages occur IAW local policies, notification matrix, and any other SOPs, policy, and instructions.
• Prepare and deliver daily communication status report as required.
• Publish daily communication status received from all sites.
• Significant opportunities to deploy/travel to OCONUS locations in the USCENTCOM AOR to support operations, projects, and training as required (up to 25%).
• Travel to CONUS locations as required.

You will also be required to:

• Provide on-call support after hours, on weekends and holidays.
• Deploy/travel to OCONUS locations in the USCENTCOM AOR to support operations, projects, and training as required (up to 25%).
• Travel to CONUS locations as required.

You’ll Bring These Qualifications

• Ability to obtain an Interim Secret clearance prior to start date.
• Associates in related field and 3 or more years’ experience; OR 5 or more years’ of relevant experience.
• Relevant experience
• Must possess experience and demonstrate an understanding of Cisco IOS XE and XR, Routing protocols to include BGP, OSPF, and EIGRP, Cisco Unified Communications manager, vSphere, performance management and maintenance
• CCNA
• DoD 8570 IAT Security+ CE ( or equivalent i.e. CCNA-Sec)
• Completion of additional Professional Certifications.
• ITIL Foundation within 60 days of your start date

These Qualifications Would Be Nice to Have

• Experience working in DoD, Air Force, and local base environments

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.