About the Role:

The core objectives of the Engineer III role are to provide advanced level hardware, software, IP routing, security vulnerability, and SIP traffic management and maintenance. This support includes network alarm surveillance, hardware maintenance, software upgrade and support, logical security administration. The VoIP NOC’s most critical objective is to be a center of service excellence, prevent service outages, and collaboratively work with NOC verticals, Engineering, and Customer facing groups.

What You’ll Do:

• Provide proactive fault mitigation by spending time investigating various network devices searching for issues and troubles
• Provide expert level support to VoIP and IP Engineering on issues, upgrades, VoIP device commissioning, and decommissioning to include working complex troubles from the customer facing organizations
• Perform preventative maintenance, outage recovery, and upgrades
• Serves as an escalation point and mentorship for Network Analysts I, II, and III Technicians
• Prepare training documents, and deliver training sessions on various switch devices, IP routes, and other VoIP applications to subordinates and other verticals within the Kinetic network infrastructure as specified by management
• Provides escalation support to Network Analysts on troubles that are not resolved through documented procedures so that network monitoring and responses can be effectively managed by Network Analysts
• Produces technical documentation to allow Network Analysts to continually improve SLA’s for all issues within the scope of the day-to-day responsibilities and beyond
• Identify patterns of repetitive failures on core network elements or network level and execute permanent fixes to improve the organization’s overall efficiency
• Performs remote preventative maintenance and “proactive” procedures to reduce the probability of core network and applications outages and decrease the number of alarms received in alarm probe server
• Recognizes and correctly respond to fault inquiries, network upgrades, and maintenance activities to include documenting fixes so that all analysts have access to an increasingly comprehensive library of fixes
• Provides support via Teams Chat, emails, and phones to VoIP NOC subordinates, Engineering, local Ops, and customer facing organizations as defined by established process documents
• Provides on-call support for assigned core network devices, upgrades, applications, and systems as scheduled by management
• Performs off-hours maintenance window emergency procedures, upgrades, system backups, and reconfigurations as specified in white boards or MOPs (Maintenance Operating Procedures)
• Models leadership for Network Analyst I, II, III team members by exemplifying accountability and respect for superiors, peers and subordinates
• Demonstrates familiarity and compliance with all VoIP Network devices, IP routes, and Transport Network infrastructure and systems, standards, governance, policies, and processes
• Utilizes all vendor-provided tools and applications for the assigned network devices and applications

Do You Have?

• Experience with supporting Metaswitch platform hardware, software, and translations
• Experience with supporting the Perimeta SBC from a hardware, software, and translations standpoint.

Even Better:

• Some College education in a technical discipline and 8-10 years VoIP Network Infrastructure support experience within last five years or equivalent combination of education and experience
• Highly Proficient in the use of Windows-based computers and Microsoft applications
• Expert level command of the solution’s hardware architecture at all release levels such as Metaswitch, Sonus, Broadsoft, SBC, Cisco 7600, 9000, IMR, 1454 series, Dell EMC, Juniper, SQL, Java, Python PIX Firewall, and ISA Firewall
• Proficient with the assigned device’s data structure, hardware inventory tables, and commonly troublesome features
• Proficient with the assigned device’s vendor documentation, including interconnect schematics, maintenance and troubleshooting procedures, office drawings, engineering and provisioning rules, and technical significant bulletins
• Proficient with all VoIP vendor-provided interfaces such as Graphical User Interfaces (GUI), Command Line Interfaces (CLI), debugging tools, and non-menu applications and utilities
• Familiar with all IP protocols used in the supported solutions
• Demonstrates a history of positive customer interactions, and successful mentoring relationships
• Demonstrates a history of leadership and initiating actions that contribute to the success of individual teammates and the team in general

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com
  

About US:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

IND123

LI-MS1

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Job Requirements

Qualifications

Minimum Requirements:

College degree in Engineering or a related field and 3-5 years professional level experience; or 7 years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.