Description:


Notes: New grad & intern deployment. April - August. Conversion possible but not unless they are a high performer. Main focus will be desk builds. Need to be process driven, organized, with good energy. They will be engaging with customers here and there.

Assist with new hire desk setups, office/department move equipment connection
Assist with departing customer hardware removal and stock organization
Provide technical assistance and resolution as necessary with a strong emphasis on customer support, teamwork and a sense of urgency
Provision, repair and refresh/replace computer systems and perform routine maintenance (Apple knowledge a plus but not required)
Advanced troubleshooting of hardware and technical incidents
Assume ownership, update and resolve tickets assigned individually or within a group queue
Serve as direct point of contact for customers seeking technical assistance, in-person
Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
Assist customers with installation of new software packages, based on licensing requirements
Collaborate, coordinate and communicate with IT Service Owners for the resolution of complex issues
Provide accurate information on IT products or services and their availability
Follow-up and update customer on request status
Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
All other duties as assigned


Requirements:

High school diploma or equivalent, technical school or technical courses in computer repair a plus and may partially substitute for experience
Minimum one-year related experience
Basic knowledge of computer hardware and operating systems
Well organized, good communication written and verbal
Experience with ServiceNow and SCCM, a plus
Ability to lift moderate-sized computer equipment
Be available for mandatory after-hours/weekend support tasks as assigned