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Stanislaus County

Modesto, CA

EMS Dispatcher - VRECC

IMMEDIATE HIRING! Dispatcher FULL - TIME Opportunity

SUMMARY: Under the supervision of the Communications Supervisor, the Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, Wheelchair Technicians, and Fire Department resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with wheelchair, BLS, CCT, ALS units, and Fire Department resources.
• Monitors and documents response times of units.
• Fulfill OES, CDF, and USFS work orders for out of county Strike Teams and Task Forces.
• Update National Fire Resource Center / FEMA Form 209's online and manually.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Assists in the collection of data for patient billing purposes.
• Responsible for Adhering to all company policies and procedures.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.
  

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Minimum of 18 years of age.
• At least six months of prior work experience with phone and customer service duties required with at least two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 35 wpm required.
• Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred.
• Knowledge of County's geography.
• Effective oral and written communications skills.
• Effective interpersonal skills.
• Color Vision: Ability to distinguish and identify different colors.
• Experience as an EMT, Paramedic, or Firefighter preferred.
• Experience with Intergraph Public Safety CAD system or ModuCom Radio consoles preferred.
  

The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Medical Response reserves the right to modify position descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.

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EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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Company Benefits: Check out our careers site benefits page to learn more about our benefit options.

Salary Range: $21.27/hr-$31.51/hr depending on experience (DOE) (This rate applies to 12 hour shift averaging 42 a week)

Salary Range: $23.40/hr-$34.67/hr depending on experience (DOE) (This rate applies to 8 hour shift averaging 40 a week or 10 hour shift averaging 40 a week)