Culture Highlights!

• Hiring anywhere in Wisconsin statewide only.
• Flexible work environment – work from where it's most convenient, home or office.
• Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
• Monday through Friday schedule.
• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
• Volunteer in your community – 24 hours awarded annually.
• Professional Growth – internal and external learning and development opportunities.
• Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.

Position Summary:

Under the general supervision of the EMR Applications Manager, this EMR Applications Specialist supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of the Electronic Member Record (EMR) application and related systems. Responsible for creating and maintaining tools necessary to implement, test, and train configuration of the EMR application and related systems.

Responsibilities & Competencies:

• Monitor the EMR applications and related systems, document and analyze problems.
• Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk.
• Create and monitor automated Microsoft workflows related to end-user processes.
• Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements.
• Test operational functions in the EMR test systems including when features are updated or new features are rolled out.
• Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials.
• Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in! You may be the right candidate in disguise and/or for other roles.

• Associate in Information Technology or related field is required, or equivalent combination of formal education and experience.
• A minimum of three to five (3-5) years of care management experience is highly preferred.
• Experience in supporting an electronic medical record system is a plus.
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred.
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Acknowledgement:

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting until filled.

For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at becky.vang@lakelandcareinc.com.

**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**

-

Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin’s Family Care program. Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.