Summary: Fall River Health Services (FRHS) is a comprehensive healthcare system, which services Fall River County and the surrounding areas in the beautiful Black Hills of South Dakota . We are comprised of a 25-bed Critical Access Hospital, 24-hour Emergency Department, Seven Sisters Living Center (LTC), in-house Rural Health Clinic plus ancillary services. We provide for the physical, emotional, and spiritual needs of the individual, family, and significant others. We are committed to our patients, residents, employees and our community. We offer a comprehensive benefits package to all full time employees. Compensation is based upon your experience and qualifications. Full time employees are eligible for our comprehensive benefit package including medical ( $90/month premium for single person and $500 annual deductible ), vision, dental and much more!

Description: The Emergency Department Registration/Scheduler works collaboratively with staff to enhance the overall day-to-day operations by managing patient flow in and out of the facility.

• Answers the telephone in a warm, friendly manner.
• Determines quickly the nature of the telephone call.
• Directs urgent calls to the triage assistant and ensures that action is taken.
• Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated Medical Assistant.
• Directs provider clinical calls according to practice protocols. Directs billing calls to the appropriate billing staff member.
• Directs patient complaints or compliments to the appropriate member of the Leadership Team. Directs all other callers to whom they are calling.
• Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according to practice protocols.
• Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail.
• Accurately enters new patient information in the computer/scheduling program.
• Accurately updates established patient information in the computer/scheduling program.
• Obtains all insurance information for patient appointments according to practice protocols.
• Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions/add-ons.
• Makes every effort to determine accurate reason for patient visit in order to schedule the correct amount of time needed.
• Accurately obtains tracking information for new patient calls according to practice protocols.
• Prospectively informs all new patients and established patients about the practice’s payment at the time of service policy and ensures they understand they are to arrive with their referral, medical records and/or radiology films
• Correctly cancels and reschedules appointments as needed and documents in the patient chart (EHR or paper) according to practice protocols.
• Mails out all new patient packets with the appropriate paperwork and/or refers the patients to the website for new patient forms.
• Makes and keeps stocked new patient packets. Maintains patient confidentiality
• Responsible for emergency room admission/registration process, ensuring accuracy and collecting information concerning the patient’s medical status; assessing social and financial situation of patients
• Follow-up appointments and assistance with payments and collection of co-pays.
• Provides education to patients regarding facility financial aid assistance
• Manages and follows accounts of those in the emergency room
• Obtains and witnesses forms for transfer of medical records.

Requirements: Professional and effective communication with team and the public. Strong problem solving, team management, and telephone etiquette essential. Familiarity with office equipment and computer systems/software programs

• This position requires a high school diploma/equivalent.
• Previous experience in a medical setting and knowledge of medical terminology preferred.