The Boulder County Community Support Division is currently looking to expand our team by adding an Eligibility Technician A. We’re looking for energetic, positive individuals who are capable of multi-tasking and enjoys working with the public. The Eligibility Technician A will be responsible for managing several different tasks that help support residents in securing public benefits for their household. The ideal candidate is resourceful, a good problem solver, and organized. Assuring a steady completion of the work in a timely manner is key to success in this position.

The Boulder County Community Support Division is dedicated in ensuring that residents get the right benefits at the right time and this position is critical in providing support to our teams. This position will be empowered and given the tools to make a real difference in people’s lives every day and will play a vital role in helping to serve our community. We are Boulder County and we're making our community a better place.

Human Services Eligibility Technician A is an entry level classification in the Eligibility Technician series. The Eligibility Technician A performs complex administrative and triage duties in assisting residents upon entry in a county office.

• Phone Screening: June 5th
• First Round Interviews: June 12th
• Second Round Interviews: June 19th

1. Gathers and reviews financial and other pertinent information from applicants and clients to be used in determining eligibility for all categories of public assistance
2. Verifies information given by applicants by both face-to-face and phone contact
3. Informs applicants and recipients of relevant requirements and benefits of programs for which they may be eligible
4. Clarifies and interprets to clients their appeal rights and procedures
5. Assists applicants in completing forms and securing documents and other verification needed in completing forms
6. Informs recipients on an ongoing basis of changes in laws and regulations affecting their continuing eligibility
7. Approves or denies applications and informs applicants within required time frames
8. Enters pertinent data into computer systems and uses appropriate systems to gather and verify data on applicants
9. Triages and sorts mail
10. Performs related work as required
11. May be reassigned in emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

• Candidates must pass a criminal background check

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish and English

• Basic knowledge of public assistance programs and other community agencies that provide assistance to clients
• Skill in communicating verbally and in writing
• Skill in interviewing
• Ability to work effectively with other employees, difficult clients, and the public
• The candidate we select will demonstrate the following competencies:
  • Optimizes work processes: Identifies and creates the processes necessary to get the work done; separates and combines activities into efficient workflows; designs processes and procedures that allow managing from a distance; seeks ways to continuously improve processes, from small tweaks to complete engineering; is innovative and creative
  • Action Oriented: Readily takes action on challenges, without unnecessary planning; identifies and seizes new opportunities; displays a can-do attitude in good and bad times; steps up to handle tough issues; shows a tremendous amount of initiative in tough situations; adaptable and flexible
  • Instills Trust: Honors commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; shows consistency between words and actions; models high standards of honesty and integrity; possesses strong communication skills
  • Customer Focused: Gains insight into customer needs; establishes and maintains effective customer relationships; identifies opportunities to benefit the customer
  • Interpersonal Savvy: Acts with diplomacy and tact; picks up on interpersonal and group dynamics; builds rapport in an open, friendly, and accepting way; relates comfortably with people across levels, functions, culture, and geography; uses a solution-focused communication style

• Do The Right Thing: We choose candid conversations over back-channel gossip. We use curiosity and ask questions before making assumptions
• Own It: We take responsibility for our own actions and know it’s okay to make mistakes and have the courage to say “I’m sorry”
• Roll With It: When things don’t go according to plan, we adapt and maintain a positive attitude
• Be Extra-Ordinary: We go above and beyond for our customers and each other