Job description

JOB DESCRIPTION

POSITION TITLE: Eligibility Support Specialist

LOCATION: HOPE Clinic - Wellnes Center 13930 Bellair Blvd. Houston, TX 77083
REPORTS TO: Site Manager
EDUCATION: High School diploma or GED; Associates degree preferred.

WORK EXPERIENCE: 2 years or more in healthcare

SALARY RANGE: Starting at $14.50/hr.

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE REQUIRED: Fluent in English; Bilingual in English and Spanish or Vietnamese is required.

HOPE Clinic is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including but not limited to disability, race, creed, color, age, sex, religion, political opinion, national or social origin, etc.

JOB SUMMARY:

Under general supervision, the Eligibility Support Specialist will verify patient eligibility and assist in health program applications to the patients of Asian American Health Coalition of the Greater Houston Area (AAHC) DBA HOPE Clinic. Maintains all patient information and documents while providing high quality customer care services to patients.

MAJOR DUTIES & RESPONSIBILITIES:

• Determine patient eligibility information and qualifications;
• Assist patients in enrollment and re-enrollment of Medicaid, Affordable Care Act (ACA), and other state and federal programs;
• Service and respond to customer and patient questions, issues and/or concerns;
• Securely and accurately document all patient information;
• Interpret dictation and respond accordingly;
• Ensure timely submission of paperwork and reports;
• Maintain and update HOPE Clinic sliding fee scale information and forms;
• Verify patient insurance and information is acceptable by partnering institutions;
• Make certain that our patients get the best possible care;
• All satellite sites’ Eligibility Support Specialist will also perform Patient Support Specialist duties as needed (greet and assist patients with registrations, check patients in/out, answering phone and scheduling, etc.);
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Performs other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.

QUALIFICATION REQUIREMENTS:

• Knowledge of and experience in developing, implementing and working in a community outreach program;
• Knowledge of existing social service programs available in Houston area and Harris County;
• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Proficient in use of computers and software programs such as Word, Excel;
• Must be able to utilize the Internet;
• Strong written and oral communication skills;
• Must be detailed oriented and able to handle multi tasks;
• Must be fully vaccinated against COVID-19.

OTHER SKILLS and ABILITIES:

• Bilingual (Spanish or Vietnamese with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Must have good transportation and a valid Texas Driver’s license;
• Must know Microsoft Office and basic office equipment (e.g., computer, copier);
• Attention to detail;
• Adequate communication skills;
• Satisfactory customer service skills;
• Must be able to handle multiple tasks, complexity, and diversity of customers;
• Insurance and medical experience preferred.

AMERICANS WITH DISABILITIES SPECIFICATION:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach;
• Specific vision abilities required by this job include close vision requirements due to computer work;
• Light to moderate lifting (up to twenty pounds) is required;
• Ability to uphold the stress of assisting patients of diverse backgrounds;
• Regular, predictable attendance is required.

HOPE Clinic is a smoke-free and drug-free workplace in compliance with federal guidelines.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• HOPE Clinic has mandated the COVID-19 vaccine, will this be an issue for you?
• What language(s) other than English do you speak and understand?
• Will you be able to reliably commute to 13930 Bellaire Blvd., Houston, Texas 77083 for this job?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Healthcare: 2 years (Preferred)

Language:

• Spanish or Vietnamese (Preferred)

Work Location: In person

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