Description:

We are looking for a self-starter, ambitious candidate to join as a Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

KEY RESPONSIBILITIES:

Support the (OEM) equipment and systems at customer production facilities

Diagnose and troubleshoot technical errors with equipment and determine proper solutions

Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers

Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

DAILY RESPONSIBILITIES:

Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations

Work well with customers and fellow technical service and engineering personnel

Provide training to the customer staff on equipment operation

Produce timely, accurate and detailed service reports

Comprehend customer requirements and make appropriate recommendations and modifications as required

Schedule and plan service calls and customer visits

***Works with brewery equipment & liquid blenders, carbonators for soda industry/brewery/winery

• The machines figure out the ratios between flavoring/sugar/carbonation ect
• Also getting into CBD oil extraction machines
• biggest customers are Coke, Pepsi, Sprecher, Raised Grain Brewery, Mob Craft, Central Waters
• These techs will be responsible for in house testing, install, commission, support

Skills:

PLC troubleshooting, allen bradley, electrical maintenance, Assembly, Blueprint, schematics, electrical testing, rockwell automation, commissioning, pneumatics, field service

Top Skills Details:

PLC troubleshooting,allen bradley,electrical maintenance

Additional Skills & Qualifications:

Willingness and ability to learn and develop technical field service aptitudes

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and adapt to changing work schedules

Willingness to travel 50%-75% of the time (primarily domestic / USA)

Will entertain candidates who want to travel 75%-100% travel that are not local to Wisconsin as well! Need to live within 30 mins of a major airport

Able to effectively organize, schedule, and carry out work assignments with minimal supervision

Learn to interpret technical manuals, blueprints, diagrams

Understanding of the safe operation of hand tools and power equipment

Effective communication skills, verbal as well as written

Ability to develop skills in problem solving and troubleshooting

Basic / developing technical knowledge of process and/or industrial automation

Any experience in installation, industrial maintenance, and troubleshooting of processing systems is a plus

Attained or working toward Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.

Basic knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry

Basic understanding of control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems

Basic understanding of mechanical process equipment such as pumps, valves, meters and other components

Computer knowledge: Microsoft Office, Excel and Word

Experience Level:

Intermediate Level

Pay:

This role offers competitive wages with lots of opportunity for OT. Full benefits also ensured (contact for more info)

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.