Job description

What You'll Be Doing

Make an impact in your community today! The Economic Social Services (ESS) team serves the public by helping our community receive crucial needs they must have to live happy and healthy lives. ESS aids individuals and families in need by providing evaluation for Food and Nutrition Services.

We offer an excellent compensation and benefits package to our employees, which includes 5% toward a 401k, medical, dental, and vision coverage, paid-time off, and opportunities for personal and professional development! Need we say more? Come see why others want to live, work, and play in Wake County! Join #TeamWake!

We are seeking a dynamic and passionate Economic Benefits Technician at our Somerset facility, to join this hard working team and assist in making a difference!

Positions may be filled at multiple locations

Primary responsibilities include:
Assisting with interviewing clients and troubleshooting problem areas
Researching cases in NC FAST and On Base and referring clients to the Eligibility Caseworker on duty for Family & Children Medicaid, or Food & Nutrition Services Programs
Submitting re-certifications into NC FAST
Answering general questions in person, via phone, or email
Helping clients complete applications if needed
Making referrals to appropriate resources
Scanning documents and routing electronic faxes to clients in OnBase
About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)
High school diploma or GED
One year of experience in human services
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
NCFAST and OnBase experience
One (1) year of experience in a Health and Human Services program
How Will We Know You're 'The One'?
Knowledge of and/or ability to learn Economic Benefit Programs
Excellent customer service skills
Knowledge of Microsoft Office programs including Word and Excel
The ability to listen, react, and respond appropriately to others, and professionally assist emotional clientele
About This Position

Location: Human Services Center Somerset 4401 Bland Rd, Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon - Fri 8:00 am - 5:15 pm

Hiring Range: $17.17 - $23.17 commensurate with experience

Posting Closing Date: 7:00 pm on 5/19/2023

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