Join General Dynamics IT and be a part of a team that solve some of the world's most complex technical challenges. The Navy's Authoritative Data Environment (ADE) system team is seeking a Help Desk Administrator to join their team.

The program overall will maintain Navy O&M and Research/Development/Test and Evaluation (RDTE) for Navy Personnel and Pay systems. The ADE team will apply an authoritative data sharing framework that supports data analytics and business intelligence functions to the HR systems.

The Help Desk Administrator is responsible for implementing and maintaining the program virtual infrastructure while performing the following responsibilities/functions:

• Receives, logs, assigns and follows up on customer incidents until resolve
• Provides initial end-user troubleshooting and escalates to systems administrators and applications team when required
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Maintains current knowledge of relevant AWS technology as assigned
• Documents work for leadership and updates/creates Standard Operating Procedures
• May serve as a team or task lead

Qualifications:

• Bachelor’s degree; additional experience may be substituted for the degree
• 5+ years of IT technical and customer facing experience:
  • 2-4 years of customer facing experience on help desk or client support position
  • Working knowledge of Linux and Windows operating systems, Oracle
  • Requires ability to work in a collaborative environment to troubleshoot and resolve problems
  • Experience working remote using AWS Cloud environment is preferred
  • Navy personnel and modernization experience is preferred
  • Working knowledge of Tableau and WSO2 applications is preferred

• Security+ certification
• Current Linux operating system certification or training
• Top Secret clearance or fully adjudicated T5 clearance is required to start

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $68,000 - $102,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.