Job description

We are looking for an experienced Director of Operations to join our team at one of the largest QSR brands – Dunkin'.

The Director of Operations will establish a standard of excellence & continuously develop their stores towards success. The ideal candidate will have experience with Dunkin’ in a management capacity. They’ll have excellent communication skills, exhibit professionalism, and demonstrate a positive outlook.

The Director of Operations will oversee 5 locations in Chicago & the surrounding area. Minimal travel will be required. A normal schedule is 50 hours+/week, which may include holidays and weekends.

Your Impact

America Runs on Dunkin'. It’s the leading baked goods & coffee chain world-wide, with a people-first driven mission. As Director of Operations, you’ll help your store’s bring joy to the community every day.

Responsibilities

• Creates sales programs to leverage business opportunities.
• Establishes labor budgets, food cost targets, guest surveys, and brand standards.
• Ensures Store Managers maintain monthly, quarterly, and yearly goals.
• Oversees store performance; forecast sales data and trends to best support business and staffing needs.
• Work with Store Managers to determine hiring needs. Support Store Managers with interviewing, disciplining, and training of crew members.
• Oversees ongoing store maintenance and escalates to external vendors.
• Acts as project manager for store remodels; works with vendors to meet timelines and local community for reopening events.
• Leads brand standards to meet and surpass board of health and Ops Connect inspections.
• Ensures speed of service goals are being met.
• Cover for store managers’ days off, as needed.
• Support daily operations of stores, as needed.

Qualifications

• 2+ years’ experience as a director in a quick-service restaurant is required. Prior experience with Dunkin’ in a management capacity is required.
• High school diploma or equivalent is required. Bachelor’s Degree is preferred.
• Demonstrated proficiency in MS Office or Google Suite.
• Ability to interpret and present financial information. Understands Profit & Loss reports and how to implement actionable items to maintain budgets.
• Demonstrated ability to lead and influence change.
• This is a leadership role; an understanding of confidentiality is required.

Benefits

• Competitive salary
• Health, Dental, and Vision Insurance
• Paid Time Off

Please note this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bakery
• Café
• Coffee shop
• Quick service & fast food restaurant

Work Location: One location

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