Job description

WASTE RESOURCE TECHNOLOGIES, INC.
CORPORATE HEADQUARTERS

23 CORPORATE PLAZA
SUITE 247

NEWPORT BEACH, CA 92660
(949) 999-5888

Job Description
Title: Dispatcher
Department: Operations
Classification: Non-Exempt
Reports to: Route Supervisor or Operations Manager
Revised: 12/1/2020

Summary: The Dispatcher is responsible for the coordination of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, professional, courteous, and efficient service for all lines of business.
Handle incoming service orders, resolve service issues and provide customer service to internal and external customers. Additional responsibility includes entering ticket information and tracking activity in Company software system(s).

Duties and Responsibilities:

• Assign loads to drivers based on designated routes and driver locations.
• Dispatch drivers to calls as they are received, utilizing information on customer needs, driver locations and loads, and daily factors to balance cost and speed of response.
• Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
• Handle incoming calls, e-mails, and customer issues that have been received from the Customer

Service and Sales departments.

• Manage requests for pick-up or container deliver in a timely manner and initiate outbound calls to customers as needed.
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Ensure route completion via the driver check-in process.
• Report and document driver performance issues, concerns, or disputes to appropriate management for resolution.
• Communicate with maintenance shop personnel and serve as an emergency point of contact.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.

The above listing of duties and responsibilities are not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position. Nothing in this job description restricts management’s ability to change or alter duties due to business need.

Minimum Qualifications:

• High School diploma or GED
• Experience in a dispatch or similar role
• Microsoft Office experience www.wasteresource.tech

Dispatcher Job Description (Con’t.)

Skills, Abilities, and Attributes:

• Ability to communicate effectively with internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Strong business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Ability to exert muscle force to lift, push, pull or carry objects
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
• Ability to make simple and repeated movements of the fingers, hands, and wrists
• Knowledge of proper lifting techniques
• Ability to follow all company safety policies and procedures

Preferred though not required:

• Knowledge of solid waste disposal and recycling requirements for safety and dump release.
• Strongly prefer current knowledge of Department of Transportation CDL regulations.
• Experience as a CDL Driver.

Working Conditions:

This is a safety sensitive position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This will acknowledge that I have read and understand the requirements and duties of the job. I further acknowledge that I can perform the essential duties listed and that I possess the knowledge, ability, skills, education, experience and other requirements as stated above.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kailua-Kona, HI 96740: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)

Work Location: One location

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