Job description

Dispatcher / Shop Worker

Helena, MT

Due to continued growth, Hobart Service is looking to add a Dispatcher to join our team in Helena, Montana. The selected candidate will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with Branch employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations.

General Duties:

• Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.

• Schedule service calls to techs and supply information needed by Service Tech, anddetermine priorities to be assigned to service calls.

• Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.

• Maintain Inspection List, Automatic Scale. Wrapper and General Line.

• Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.

• Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.

• Train or cross train other employees as requested.

• Follow up on completed service calls to verify customer satisfaction and promote service contracts.

• Print out and mail invoices

• Do 3rd party billing

• Schedule PM's

• Prepare quotes for repairs.

• Help with ordering and stocking of parts.

• Help with repair of equipment in shop

• On occasion, may help with delivery of equipment.

To be considered for this exceptional career opportunity you must have at least the following:

• Accredited High School diploma, Business or trade school or GED

• 1-2 years of experience

• Handle competing/multiple priorities

• Computer Skills: Microsoft Office products excel, Word, Outlook

• Excellent verbal, written and interpersonal communication skills Physical Requirements:

• Extensive periods of time on phone

• Lifting 50-75 lbs with or without assistance

• Climbing up to 8 ft with ladder

• Kneeling, squatting, bending, pushing/pulling

• Exposure to noise, heat, cold, slippery, wet conditions

• OT as required

• Willing to undergo background check

• Willing to undergo drug screen

Why work for us?

• Competitive pay

• Health insurance

• Paid vacation and holidays

• Profit sharing

• Friendly fun working environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hobart Service is committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Helena, MT 59601: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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