Job description

Duties and Responsibilities :

• Perform day-to-day dispatching of 30+ HVAC Technicians

• Assist in laying out schedules in advance (as able) to help project manpower needs

• Schedule customer requests promptly and dispatch the appropriate service technician based

upon the customer, nature of call, skill level, and response time required

• Exercise ability to recognize which technicians are best suited to complete different service tasks

• Track technicians throughout the day and relay all job information to technician before dispatching

to the site

• Assist with review of Time Sheets

• Review Technician Service Tickets for completeness and accuracy and ensure they are received

in a timely manner for billing

• Answer incoming phone calls to the company

• Be available to join on-call rotations (cover dispatch of after-hours emergency service calls 4-6x

annually on a weekly rotation)

• Provide responsive customer service: answer incoming customer calls quickly, professionally,

and pleasantly. Coordinate service, repairs, quotes, questions, and field any complaints

• Keep customers updated on status of work in progress (when jobs span multiple days)

• Occasionally assist with purchasing:

Job Type: Full-time

Pay: $48,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Somerville, NJ 08876: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HVAC Dispatching: 2 years (Preferred)

Work Location: In person

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