Job description
Position Overview
- Supports team members actively to resolve tickets.
- Responsible for the clarification of ambiguous incidents or orders.
- Development, adjustment and implementation of efficient procedures and processes considering the existing rules and guidelines.
- Provide leadership to all assigned employees.
- Communicate corporate and local targets and frameworks providing clear directions for all employees.
- Motivate all assigned employees to deliver always give their best to achieve operational service excellence.
- Develop "new talents" within the company for the future.
- Encourage employees to take over accountability and responsibility.
- Involved in Hiring and Recruitment of employees.
- People driven A strong work ethos and always support one another to ensure we always get the desired results.
- Lead a team from the front, and always offer support. & mentorship
- Creates solutions that enhance productivity, reduce costs.
- Supports introduction of new customer projects.
- Ability to manage resources, including offshore resources, across multiple shifts.
- Must reside in NE Ohio, with the ability to report to the office, when needed.
- Bachelor's degree or equivalent combination of education and work experience
- Min. 3 years experiences in a technical service desk environment required.
- Understanding of the day-to-day Operations and experience in delivering improvement initiatives and providing Key KPI’s.
- Bringing and bridging teams to work as one for the overall benefit of the business with Excellent proactive communication.
- Deep knowledge of administration and service processes.
- Expert knowledge in the required functional area (Call management)
- Experience using MS Office products.
- Available to manage 3 shifts 24/7, 365 days a year,
- Familiar with crm environment and phone system environment
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Requisition Employer Description
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
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