Job description
Requisition Number: 503055
We have an excellent opportunity available at North Memorial Health as a Director of Patient Access. Because of our size, you'll get to work on strategic plans that impact the entire organization. You will decide and prioritize on projects and program initiatives for the department. This is a highly visible position within the organization.
We have a great culture, total compensation, and benefits! We are offering relocation for this position.
About North Memorial Health
At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.
About this position
You must live in Minnesota or Wisconsin to be considered for this position or be willing to relocate. Relocation benefits are provided for this position.
This position is a combination of working remotely at home and onsite at our headquarters in Robbinsdale, Minnesota. You must have high speed internet at home to work remotely. Typical work schedule would be 4 days onsite and 1 day offsite.
The North Memorial Patient Access Director provides overall strategic, administrative, and operational leadership for the North Memorial Health Patient Access. Engages in regular communication with leadership across the system about Patient Access performance. Initiates and leads systemwide efforts to drive evidence-based, cost effective, Patient Access initiatives across the continuum of care. Serves as an internal consultant and to address Patient Access quality/ efficiency issues systemwide. Ensures compliance with standards and requirements of all accrediting, licensing, and governmental agencies pertaining to Patient Access. Facilitates and ensures compliance with human resources processes and programs. Manages budgetary resources within financial parameters. Develops, leads and directs implementation of initiatives and strategic plans for Patient Access operations and department functions throughout the system.
What we’ll expect from you
The System Patient Access Director’s oversight includes, but is not limited to, the following departments:
- Pre-Registration
- Hospital Registration
- Provider Based Registration
- Insurance Verification
- Financial Clearance / Prior Authorization
- Authorization of Inpatient and Outpatient Services
- Financial Counseling
- Admitting and point-of-service collections
- Utilization Management
- Comprehensive and consistent Patient Access training curriculum
- Other: System Registration Denial Prevention
- Other: Mom/ Baby account registration & other specialty Patient Access workflows
Key additional areas of coordination, including but not limited to:
- Inpatient, Outpatient and Professional Fee Coding and HIM
- Clinical Documentation Improvement and Ambulatory Education: Inpatient and Outpatient clinical documentation chart review processes, provider education and provider relations.
- Ambulatory and Hospital Operations
- Measurement and Reporting
- Finance
- Revenue Cycle
- Human Resources
- Decentralized registration areas
- Ensures un-matched customer service and standardized patient access functions are deployed throughout North Memorial Health.
o Strive for 100% of uninsured customers who are scheduled for services at North Memorial are screened and cleared for services through Financial Advocacy Programs.
- Develop department goals and initiatives, to include standards of performance and metric monitoring / Key Performance Indicator creation and tracking.
- Develop annual departmental FTE and operating expense budgets and monitor monthly results to ensure positive budget performance.
- Define leading and inspiring teams committed to providing the highest level of customer service.
- Create departmental culture of continuous improvement and learning by empowering all team members to problem solve and raise issues/solutions.
- Demonstrate ability to create thorough departmental action plans and program management tracking to deliver a consistent standard of excellence.
- Ensures departments comply with hospital established policies, quality assurance programs, safety, environmental, and infection control policies and procedures. Reviews Admitting Department operations to ensure compliance with DNV and HIPAA/ HITECH.
- Ensure compliance with Human Resources processes and programs.
- Maintains and fosters effective public relations with customers, physicians and internal team members.
- Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
- Other Duties as assigned.
Leadership Accountabilities:
- Partners with leadership across the system in strategic and operational planning for the quality/safety service line.
- Develops the quality/safety educational platform and drives educational outcomes.
- Achieves key customer care, financial and/or operational outcomes as found in annual work plan.
- Establishes systems and processes that drive accountability for customer care, financial and/or operational outcomes.
- Works effectively with cross company partners to execute divisional and departmental initiatives and day-to-day operations.
- Acts as an effective communication conduit horizontally and vertically throughout the organization.
- Develops talent within the team, including acquiring, engaging and retaining.
- Staffs, organizes and schedules the team to leverage maximum labor productivity.
- Establishes metrics that measure key business outcomes.
- Translates organization vision and strategies to department level and mobilizes allocated resources to achieve profitable growth.
- Effectively anticipates obstacles and barriers and works creatively to overcome them.
Interested? Here are our requirements
Education
- Bachelor's degree is required. Master's degree is preferred.
Experience, Knowledge, Skills, Abilities
- At least five years of Management in Patient Access in a multi-disciplinary healthcare environment is required.
- Experience with Hospital and Physician Revenue Cycle is required.
- At least five years using Epic EMR billing systems is required.
- Demonstrated experience managing an organization of 100+ employees is preferred.
- Experience with process improvement and change management Lean and/or Six Sigma is preferred.
Knowledge, Skills and Abilities
- Possesses a balanced understanding of financial, operational, and human dimensions in health care.
- Exercises leadership skills in Patient Access that support and foster the values and the strategic goals of North Memorial Health.
- Demonstrates ability to anticipate future consequences and trends accurately, has broad knowledge and perspective, and excellent conceptual and planning and collaboration skills.
- Possesses good decision skills based upon a mixture of analysis, wisdom, experience, and judgment. Under tight deadlines and pressure, is able to make timely decisions with incomplete information.
- Possesses excellent interpersonal skills and demonstrates the ability to work with a wide variety of people, both within the system and outside.
- Demonstrates effective written and oral communications and presentation skills and the ability to communicate complex financial information to diverse audiences.
- Possesses ability to plan and manage costs to respond to changing budget requirements. Ability to establish and communicate a clear vision.
- Maintains professional growth and development to remain current on regulations, technology and management practices.
- Knowledge of health insurance issues (e.g. insurance verification, service authorization, etc.) and medical terminology
- Serves as a role model within the work environment to promote vision, mission and values of North Memorial Health Care.
- Maintains knowledge of labor/union issues and best practices in order to promote positive labor relations.
Licensure/Certification(s) Mandatory
Licensure/Certification(s) Mandatory where Applicable
Licensure/Certification(s) Preferred
Hours per two week pay period: 80
Shift: Days 8 hours
Weekend Requirement: Weekends as Needed
Work Group: Executive/VP/Director
Call Requirement: Occasional Call
Remote or On-site: Hybrid On-site
FLSA Status: Exempt
Benefits: Yes
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