Position: Director of Yardi

Location: Columbus, OH

Supervisory Responsibilities:
The Director of Yardi - Management supervises the Yardi Support Specialist.

Duties/Responsibilties:

• Build and maintain the Yardi system to effectively support property management activities at the sites along with finance/accounting, compliance, and operational reporting for both site and corporate needs.
• Ensure the company's Yardi system foundational elements (ex. Users, Permissions, Security, Access, etc.) are correctly set-up and maintained.
• Develop, update, enhance, implement, and deliver training for all Yardi system users throughout the company (sites and corporate), including new hires and intermediate competency training.
• Partner with Executive Management to determine the appropriate level of Yardi system proficiency needed for each site staff position to perform their job responsibilities and develop the training accordingly.
• Promptly and productively address all Help Desk tickets related to the Yardi system, redirecting users to relevant training materials, or redirecting to appropriate personnel

• Be the Yardi system expert/superuser.
• Develop custom reporting from Yardi as requested by Executive Management.
• Be the primary liaison to external Yardi (i.e., the company) for issues requiring their external support.
• Lead or co-lead implementation of new Yardi platform modules and services and new applications integrating with Yardi.
• Set up new employees with Yardi logins.
• Set up new properties.
• Evaluate and recommend the appropriate sizing and organizational structure for the Yardi system team.

**All other duties as assigned

Required skills and abilities:

• Exercises good problem-solving skills, using sound judgement in varied situations.
• Outstanding written and verbal communication skills.
• Possesses a high degree of organizational skills.
• Outstanding teaching/training skills.
• Outstanding Help Desk skills.
• Demonstrates strong emotional intelligence (EQ).
• Exercises solid teamwork skills.
• Upholds Cambridge Management Company's commitment to diversity and ethics.
• Able to maintain a high degree of confidentiality for proprietary, private, and business information.

• The ability to set priorities and manage time efficiently in respect to the changing business needs.

Education and Experience

• Bachelor's Degree (IT, Accounting, or Business preferred).
• 3+ years of experience with both front-end and back-end Yardi property management software (considered an Expert / Superintendent).
• 3+ years of experience in IT software application support for end-users.
• 3+ years of experience within the multifamily real estate industry.

Physical Requirements

• Must possess a valid driver’s license and insurance.
• Travel with notice required

Benefits

• Medical, dental and vision
• Short Term Disability and Life Insurance
• 401K with company match
• Employee Stock Ownership Program
• Cell Phone Discount
• Paid time off, including 8 paid holidays & 2 additional floating holidays