Director of Student Services

Augusta University
Full Time
Augusta, GA 30904
$15.63 an hour
Posted Today
Apply This Job
Job description

    About Us

    Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

    Location

    Augusta University –

    Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

    Job Summary

    The Student Services Specialist provides customer service to applicants for admission to Augusta University in the form of data entry, imaging, and application processing within the University's Student Information (BANNER), Customer Relationship Management (Slate), and imaging systems (Xtender). This position processes applications based on the admissions requirements related to specific application types. During peak times, this position assists with processing related to residency, transfer catalog, transcript, evaluations, etc.

    Responsibilities

    Responsibilities include but are not limited to:
    • Process applications for all incoming students from multiple systems. Responsible for data entry into student information system as well as updating and maintaining all student information in appropriate university systems. (BANNER/Slate)
    • Data entry and scanning of documents into Banner, Slate, and Xtender respectively.
    • Contribute to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.
    • Maintain student files by managing flow of new documents, tracking transcripts and updating checklists for all applicants and students.
    • Run reports to perform quality control checks on data entry as needed to check files and/or database for data accuracy and completeness of files.
    • Perform special projects, temporary duties and all other related duties/tasks as assigned.

    Required Qualifications

    High School Diploma, GED or equivalent from a recognized state or federal organization and three years' experience performing administrative duties in a professional office setting.

    Preferred Qualifications

    Associate's degree is preferred; Experience in Banner, Xtender, reporting systems, transfer articulation or other student information systems. Ability to work efficiently.

    Knowledge, Skills, & Abilities

    Timely and correctly updating student records. Ability to maintain student records in Banner and SRS. Excellent interpersonal, written and verbal communication skills. Proficient in Microsoft Office and other computer software/databases. Detail-oriented with strong organizational, customer service and multitasking skills. Ability to maintain confidentiality and effectively communicate with diverse populations. Knowledge of AU policies and procedures with the ability to explain policies and procedures. Ability to analyze and prioritize tasks; determine appropriate solutions; and work independently.

    Shift/Salary/Benefits

    Shift: Days; Monday - Friday
    Pay Grade: 8
    Salary Minimum: $15.00 - Midpoint: $15.63
    Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
    Recruitment Period: Until Filled

    Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

    Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

    Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

    Conditions of Employment

    All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
    If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
    All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

    Credit Check

    This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

    Other Information

    This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
    Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

    Equal Employment Opportunity

    Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

    How To Apply

    Consider applying with us today!

    https://www.augusta.edu/hr/jobs/ Search Job ID: 258248

    Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

    Select University Faculty & Staff > Internal Applicants if you are a current university employee

    If you need further assistance, please contact us at 706-721-9365

    gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.

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