Director of Service Line Management (Remote from anywhere in Colorado)
Job description
Together, we innovate for a stronger Colorado
We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
Watch this video to learn about how OIT is thinking differently!
As our new Director of Service Line Management you will work to create and maintain an accountable culture to meet customer needs along with a service management culture throughout the state government by establishing policies and strategies that ensure business-focused objectives, processes and procedures, as well as consistency in how services and systems are planned, budgeted, managed and controlled throughout their life cycle.
Your day to day work will entail the following:
-
Driving initiatives around business metric improvements, value add improvements, simplification of service offerings, and shared services adoption.
-
Providing business management, governance, and direction to ensure overall success of large, complex initiatives and services.
-
Partnering and coordinating with technical owners on service launches/rollouts and service obsolescence/transitions.
-
Analyzing service performance, competitiveness, and trends in the marketplace to develop strategies that grow revenue, shared adoption, and agency/customer satisfaction.
-
Identifying initiative scope and definition of work backlogs/requirements including financial benefits, ROI, and business case.
-
Coordinating with OIT stakeholders, finance, and technical owners on service forecasts, volume outlooks, and pricing; to meet goals.
-
Monitoring the day-to-day operations and rhythm of the business for the service portfolio assigned, establishing and maintaining the working plan and roadmap.
-
Developing and implementing processes, methodologies, and sharing best practices to support customers and the technical team in their goals and objectives.
-
Contributing to the establishment of a common set of practices, tools and templates for the product and service management program and ensuring standards are being followed.
-
Identifying and escalating issues that threaten a product offering's roadmap success, making recommendations on how to mitigate or solve issues.
-
Facilitating planning sessions to support and produce a prioritized list for technical owner consideration.
-
Assisting with preparations for service review presentations and coordinating with cross-functional teams.
-
Communicating the service offering(s) roadmap(s) plan in coordination with the OIT‘s current objectives and value propositions.
-
Understanding the business’s drivers and strategy including long range planning, strategic roadmap creation, transparent financial and service reporting.
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Minimum Qualifications:
A minimum of ten (10) years of experience in an occupational field related to the work assigned to the position. Experience must include the following:
-
IT Service Management/program management leading programs/projects within IT and with external providers. -
IT finance, billing, and chargeback methodology experience.
-
Sales/business relationship management experience.
-
IT process and governance experience.
-
Technical or business product ownership.
-
Technical or business strategic roadmapping, planning, and delivery.
A minimum of three (3) years of management experience which may include indirect management of teams within a matrixed organization.
Bachelor’s degree from an accredited institution in a field of study related to the work assignment or the equivalent in relevant work experience.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications:
Master’s degree in above areas, especially Business Administration or Information Technology.
Relevant IT certifications (e.g., PMP, Scrum, ITIL, ADKAR, Lean, Six Sigma, etc.).
Relevant experience in building customer relationships and intelligence.
In-depth knowledge of OIT finance, billing, and methodology
Conditions of Employment:
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
This position may require on-call duties as needed by the position.
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
Our application process and what to expect after you apply are described in the videos found here.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.