Reporting to the Vice President Sales and Marketing, the Sales Director is primarily responsible for sales for Duncaster’s planned expansion. The Sales Director will work with the VP to achieve sales goals and manage the pre-sales, and sales process from initial inquiry to residency by effective representation, negotiation, and promotion of the community to the prospective resident and influencers. Priority sales are expected to begin in 2023.

Duties and Responsibilities

• Lead sales activities from pre-sales through residency.
• Conduct marketing events to build excitement and generate pre-sales.
• Clearly and articulately sells Duncaster expansion to prospects even as expansion is still under development and construction.
• Actively recruit new leads.
• Clearly and articulately sell Duncaster community and LifeCare features and benefits to prospective residents.
• Discover prospect needs and establish and maintain client relationships.
• Develop referral programs and buyer retention activities.
• Maintain relationships and engagement with depositors through construction phase to minimize attrition.
• Coordinate and complete all activities and documentation needed for sales.
• Provide feedback to community leadership regarding information learned through working with new prospects.
• Lead conversion process to meet financial targets.
• Negotiate obstacles to find mutually beneficial solutions.
• Effectively close sales post conversion.
• Thoroughly track progress and maintain detailed records in CRM.
• Provide regular analyses and metrics updates to leadership.
• Collaborate with sales and marketing team.

Education and Experience

• Bachelor’s degree required.
• Minimum five years of sales experience. Sales experience within a senior living or non-profit is required.
• Pre-sales, pre-leasing experience, new development or donation request is required.
• Two years of leadership experience is required.
• Organized, detail-oriented and able to handle a variety of tasks simultaneously.
• Excellent communication, interpersonal, and teamwork skills.
• Adept at public speaking and presentations.
• Highly effective in team environment and able to build consensus.
• Strong creative and problem-solving skills. Able to manage projects at conceptual level and adjust to changes.
• Proficient computer skills in Microsoft Office (Outlook Word, Excel, Outlook) plus demonstrated ability to learn new technology.
• Flexibility to adjust hours of work as needed based on marketing events and sales appointments.

Environment and Working Conditions

• Must be able to move intermittently throughout the workday.
• Must function independently and have flexibility, personal integrity and the ability to work effectively with residents and staff.
• Must possess sight/hearing senses or use of prosthetics that will enable these senses to function adequately so that requirements of this position can be met.
• Must be able to lift, pull and move a minimum of 30 lbs.
• Must be able to assist with the evacuation of residents in the case of an emergency.

Duncaster’s Mission

Duncaster’s mission is to enrich the lives of those we serve through excellence in senior living, life enhancement activities, and person-centered care.

Duncaster’s Vision

Duncaster will advance its position in the market as the leader in senior living solutions through:

• Excellence in customer service
• Diversity of resident population
• Expansion of services to the senior market
• Innovation in residential and health services models
• Opportunity for employee growth & advancement
• Advancement in technology

What are the benefits?

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life Insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance
• Free Access to Aquatic & Fitness Center
• Employee discount lunches

Req. 1825

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