Discover your Purpose - Special Relationships, rewarding work and the opportunity to make a difference!

About Discovery Senior Living

Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities.

With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.

Discovery Senior Living is looking for a Director of Resident Services to join our community Aston Gardens at Pelican Pointe in Venice, FL.

Responsibilities:

• Assists residents in the day-to-day activities that become more difficult to complete with age and coordinate the move-in of new residents.
• Makes all residents, whether new move-ins, or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have.
• Identifies residents with particular physical or mental needs and recommends necessary services. Follows up with visits and phone calls until situation is resolved or improved.
• Coordinates visiting physician’s patient schedule. Works with contracted Home Health Care nurse, as appropriate.
• Maintains awareness of ill and/or depressed residents. Visits personally and by phone.
• Assists residents with physical disabilities with check writing, business correspondence, long distance calls, etc.
• Maintains a “Hot List” of residents who may need monitoring for physical and/or emotional problems.
• Attends Hospitality Committee meetings. Creates posters announcing new arrivals for each building; current ill and/or hospitalized residents and purchases welcome gift supplies, etc.
• Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese Reception.
• Assists in event marketing.
• Maintains all Resident records which includes the updating of all pertinent resident file information (emergency, medical, etc.) and updates this information as needed.
• Advises residents of community resources and professional services.
• Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.
• Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.
• Coordinates set-up of volunteer committees; provides ongoing support in scheduling meetings of volunteer committees/round-table luncheons.

Qualifications:

• High School degree or equivalent is required.
• Licensed Practical Nurse or Social Worker preferred.
• Prior experience with seniors required.
• Ability to handle multiple priorities.
• Proficient in Microsoft Office.
• Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V