Job description

Director of Assessment and Referral
New building coming April 2023!
Voyages Behavioral Health of Conroe
This position works under the direction of the CEO. Coordinates hospital activities concerned with admissions and registration. Supervises Intake Specialist(s) - inpatient and outpatient, if assigned, IP Admissions Office Coordinator(s) and Business Office Specialist. Works closely with Clinical and Community Liaisons to oversee the referral and admission process. Resolve customer service concerns. Performs other related duties as assigned or requested. This is an exempt position.
RESPONSIBILITIES
Referral Management

• Coordinates admission processes.
• Assists with prioritization of pre-admission assessment.
• Notifies referral sources of bed availability.
• Develops relationships with referral sources.
• Facilitates the referral process.
• Initiates pre-admission assessment.
• Determines referral source admission timelines.
• Communicates referral source timelines to all relevant parties.
• Continuously monitors process improvement initiatives for the admissions area and makes recommendations for PI projects.
• Evaluates pre-admission insurance coverage and serves as the liaison between patients and insurance carriers to ensure understanding of coverage and hospital admission policies.
• Pre-certifies and/or authorizes patient admissions.
• Promotes fast-track assessment and onsite disposition of patients. Follows up with referral sources regarding medical approval or denial within one hour of pre-admission assessment. Ensures that admissions are clinically and financially appropriate with clinical team and admitting physician. Assures denials are communicated and cleared by medical director and are signed off by administrator. Directs questionable admissions to the administrator and medical director.
• Notifies referring party and Liaison when admission is accepted or denied; documents all communications in log.
• Proactively manages the referral throughout the process: Contacts the referral sources to inform of disposition and transfer processes if needed. Communicates regularly with referral sources regarding patient discharge status.
• Facilitates patient transfers to Voyages and maintains 24/7 referral and admit capability.
• Assigns patient room and admitting physician: Notifies Medical Director, Intake Specialist, Nursing staff, Case Management and Team of scheduled admissions by completing and distributing the admission notification.
• Obtains initial psychosocial evaluations and recommendations for the most appropriate level of care and treatment for all persons presenting for psychiatric services.
• Maintains EMTALA log.

Referral Database Management

• Manages admission data base, including electronic health record with referral information, and all required fields.
• Ensures completion of master patient intake log with referral information, date of admission or detailed reason for admission denials, documents referring provider and patient knowledge of Voyages.
• Creates the following reports from the master log: daily census report, physician referral reports, collection log, managed care reports, and others as required.
• Maintains information for other referral sources in case of denials, and always gives options for referral sources and appropriately documents on log.
• Maintains bed board, pending list, denial log and medical transfers.

Department Management

• Leads team meetings.
• Supervises business office staff to assure effective operation.
• Provides back-up services for the Intake Specialist during periods of increased workload or absence.
• Participates in educational activities and mentors admission department staff to ensure consistent levels of customer service and job proficiencies are attained.
• Plans and conducts departmental meetings at least monthly to keep employees informed about department, facility, and system to keep staff informed.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.
• Managing Staff: Coaches, evaluates, develops, and inspires staff. Sets expectations. Recognizes achievements. Effectively manages conflict. Aligns dept. goals with company goals. Provides feedback, group leadership. Delegates appropriately. Evaluations completed on time.
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources. Appropriate understanding of confidentiality and company values. Adheres to and supports company policies, procedures and safety guidelines.
• Problem-Solving: Identifies problems, involves others in seeking solutions. Conducts appropriate analysis. Searches for best solutions. Effectively and efficiently implements appropriate response to correct problem. Responds promptly and effectively to new challenges.
• Decision-Making: Makes clear, consistent decisions. Acts with integrity in all decisions. Distinguishes relevant from irrelevant information. Makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly. Measures outcomes. Uses feedback to redirect as required. Evaluates alternatives. Appropriately organizes complex issues to desirable resolution.
• Communication: Connects with peers, subordinate employees and all customers. Actively listens. Clearly and effectively shares information. Demonstrates effective oral and written communication skills. Negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high quality performance in self and the department. Delivers timely and accurate results. Resilient when responding to matters that are challenging. Takes initiative to make improvements.
• Leadership: Motivates others. Accepts responsibility. Maintains high morale in department. Develops trust and credibility. Expects honest and ethical behavior of self and staff.
• Teamwork: Encourages cooperation and collaboration. Builds effective teams. Works in partnership with others. Is flexible. Responsive to the needs of others.
• Development: Maintains up-to-date skills through involvement with professional organizations or continuing education.

QUALIFICATIONS

• *Education and Training: Position requires a degree in psychology, nursing, social work or counseling field. Individual should be licensed in the state the hospital resides. BLS is required. Approved crisis management certification per hospital policy and standards is required at hire and annually.

Experience: Minimum of three years experience in healthcare admissions/ registration setting; some supervisory experience preferred.*
*Knowledge, Skills, and Abilities:*
*

• Ability to direct and motivate others in admission efforts.
• Knowledge of cost analysis techniques.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Understanding of and willingness to participate in budget preparation and fiscal management.
• Ability to foster a cooperative work environment.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal and communication skills and the ability to work effectively with a wide multiple audiences (physicians, referral sources, patients, hospital staff) in a diverse community.
• Knowledge of in-patient admission criteria as they apply to appropriateness of admission.
• Demonstrable math skills to analyze and interpret financial/admission data and financial reports.
• Ability to relate well to the public and exhibit excellent customer courtesy skills.
• Ability to understand and demonstrate computer operations and ability to reason through problems and errors.

ABOUT US*
*Voyages Behavioral Health is committed to being the most trusted source for behavioral health services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. As an affiliate of PAM Health, our organization has over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, proudly offering services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and now* Behavioral Health*, inpatient, outpatient, and ECT service lines.*
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.voyageshealth.com for a comprehensive look at how we're able to positively impact our local communities.
*Voyages Behavioral Health_ does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status._*
#LI-DH2021

• Licenses & Certifications*

Preferred
*

• Registered Nurse
• Basic Life Support

Location: 1317 S Loop 336 W,Conroe,Texas,77304,United States, Conroe, TX 77304*
*

Location: 1317 S Loop 336 W,Conroe,Texas,77304,United States, Conroe, TX 77304

Job Type: Full-time

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