Director Of Customer Service Sales

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Director Of Customer Service Sales, you will drive the sales performance of Robotics & Discrete Automation Service & Digital Platform in Auburn Hills, Michigan, specifying and implementing effective sales and business-development initiatives in line with global strategy. Responsible for development, implementation, and execution of sales strategy for the Customer Service group in order to achieve volume targets.

This position reports to

Sub LBU Manager

Your responsibilities

• Strategy/Reporting: Responsible to develop sales strategy for each segment within Customer Service including Rebuild, Parts, Service, Remote monitoring, Training, System Service, Integrated Service Plans and Preventative maintenance. Create a monthly forecast for each P&L (Profit & Loss) within Customer Service. Report statistics for each sales person’s performance and hit ratio on a monthly basis
• Business Processes: Customer interface for Customer Service sales staff to handle complaints and issues. Negotiating – responsible to price parts and create blanket pricing for product. Participate in capture team selling for new products.
• Responsible for business development for all new Service products
• Leadership: Build individual strategic account plans per customer with each sales person. Coach each sales person on a daily basis especially the off site sales staff to discuss issues, current sales volumes, or to assist with customer interactions. Resource management – must ensure appropriate staff levels can support the amount of sales being pursued

Your background

• BS/BA in business or marketing or equivalent relevant experience
• 5+ years relevant sales experience
• 5+ years in robotics, automation, automotive, etc. a plus
• Understand customer quality service
• Needs a technical orientation or experience
• Excellent communication and negotiating skills
• Able to be open and honest in communications even with bad news
• 50% Domestic Travel, International may be required
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid