3/8/2023 11:59 PM Eastern

Job Summary

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Purpose and Scope/ Job Summary
The Director will work closely with MBTA planning, operations, maintenance, public safety, system wide accessibility, procurement, and construction departments to procure, plan, implement, and oversee bus shuttle activities during planned and emergency diversions, and for long-term contracted bus transit services. The Director of Contracted Bus Services will oversee contracts with multiple vendors to provide services, develop policies, protocols, and metrics, and work with internal and external stakeholders to ensure safe, effective, and efficient service delivery to customers.

Duties & Responsibilities

• Execute contracts to successfully deliver planned and emergency shuttle bus diversions and additional transit service programs.
• Develop requests for proposals (RFPs) for shuttle bus contracts and service expansion pilots and oversee and manage existing contracts with 3rd party vendors.
• In consultation with internal and external stakeholders, successfully explain shuttle bus and expansion program operations, plans, routing, wayfinding, and associated efforts, including at public events.
• Assess and resolve incidents, disputes and complaints related to bus diversions and expansion programs.
• Collaborate with a diverse group of internal and external personnel, including Procurement, Service Planning, Bus Transformation, Capital Delivery, Communications, Railroad Operations, Transit Services, and Government Affairs.
• Develop and monitor budget associated with bus diversions and transit service programs, including managing/generating cost estimates, and keeping accurate records of data.
• Manage vendor performance in relation to contractual agreements and ensure compliance to terms and conditionals of contract.
• Respond to emergencies when necessary and resolve all immediate safety concerns.
• Develop and manage reporting systems and procedures for contracted, and internally focused for bus diversions, including but not limited to hard and soft costs, materials, and oversight.
• Identify and communicate risks to senior leadership. Develop and manage risk mitigation strategies for the implementation of large-scale programs/contracts.
• Develop and manage metrics related to new service delivery products and bus shuttle diversion service delivery.
• Assist in debriefings, resolving disputes, claims, litigation, and settlements.
• Attract, direct, develop and manage a team of MBTA employees dedicated to the supervision and execution of the mission as defined by management.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory personnel for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with contractors.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Adhere to rules, regulation, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
• Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision

• Management of team including oversight of third-party transportation vendors.

Minimum Requirements & Qualifications

Minimum Education

• 
  Bachelor’s degree from an accredited institution

Minimum Experience and Required Skills

• Seven (7) years of relevant progressively responsible experience developing and managing performance systems to oversee contractor (s) related to the delivery of public services.
• Five (5) years full-time experience of people management and/or project leadership.
• Demonstrated experience and results in partnering with an executive team to drive organizations change.
• Experience in managing risks and developing risk mitigation strategies for the implementation of large-scale programs.
• Experience packaging financial analysis for executive board level presentations.
• Demonstrated ability to effectively manage and motivate staff, particularly in a public sector environment.
• Demonstrated ability to supervise and work effectively with a diverse workforce.
• Ability to pass background screenings; and the MBTA’s drug and alcohol screening.
• Handle sensitive and confidential information in an appropriate manner.
• Ability to travel to locations throughout the MBTA’s service area.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and or/offenses occurring after the closing of the posting and before the filling of the vacancy may preclude a candidate from consideration for selection).
• Commitment to the MBTA’s diversity and inclusion goals.

Preferred Experience and Skills

• Masters’ degree from an accredited institution in Business Administration, Logistics, Finance, Planning, Accounting, Management, or other related degrees preferred.
• Comfortable working with a diverse set of partners and audiences.

Substitutions Include

• A High School Diploma and an additional seven (7) years of progressively responsible experience developing and managing performance systems to oversee contractor(s) related to fleet management and transportation activities at a private transportation firm or public transit agency may be substituted for the Bachelor’s degree requirement.

Job Conditions

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: pre-tax benefits for parking
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer