The Marketing and Communication Director is a forward thinking partner of our business. They demonstrate ownership for the Winning Hearts Everyday strategy. These individuals learn the basics of restaurant management skills while maintaining a high level of operational excellence within their department. This individual demonstrates creativity and marketing strengths with the strong ability to think strategically in planning and implementing marketing initiatives and promotions. This individual is outgoing and friendly. This position reports directly to the Executive Directors.

• Lead and support the Chick-fil-A Victorville’s Mission and Vision Culture.
• Lead, train, and support the three focus areas of the “winning hearts everyday strategy”
• Support and influence the restaurant’s overall operational and financial goals.
• Hold self and team members accountable to the restaurant’s policies and ensure 2nd mile service is being provided by our team members
• Represent Chick-fil-A’s incredible culture of care and professionalism to all team members, vendors, stakeholders, and guests and work to build long-term relationships
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
• Attend bi-weekly Director meetings
• Focus social media posts and community board that leverages National Campaign & Market focus
• Execute In-store and Outside Marketing Activities
• Catering and outside sales
• Responsible for owning every catering order and making sure we have the inventory to fulfill the orders
• Managing the lines of communications for catering to ensure the order goes out on time
• Create and execute the annual and quarterly marketing plan and systems while managing the marketing budget.
• Utilize Spotlight data to grow business channels.
• Create and manage a quarterly schedule for utilizing the Chick-fil-A Cow while maintaining Cow costumes and outfits to protect our investment
• Constantly being an advocate for growing the Chick-fil-A Brand inside and outside the store by serving as an ambassador for Chick-fil-A to our community. Build relationships with local businesses, schools, and community service organizations.
• Seek opportunities to sell Chick-fil-A food at large events and involve Chick-fil-A in community-wide events
• Conduct SWOT analysis for restaurant growth and opportunities
• Responsible for creating a monthly newsletter for our Team Members letting them know about upcoming events, training, and ways we are making a difference in the community
• Oversee all team communication channels
• Seek out food distribution opportunities and keep track of food giveaways each month
• Organize our off-site storage facility
• Participate in a manager food safety certification class to obtain your manager ServSafe
• Responsible for catering food safety
• Provide all employees with meal and rest periods as required per CA Law

REQUIREMENTS

• 1+ year of experience managing a brand
• Earn the respect of your team and peers, shown through their enjoyment of working together and a capacity for sales growth.
• Have a strong financial and numbers capacity to analyze restaurant performance and set marketing goals
• Be a problem-solver, a protector of our culture & understand how to lead with influence
• Affinity for sales & marketing, self-starter, good negotiation skills, demonstrate creativity.
• Outgoing, friendly, works well with the public, networks well, and is involved in the community.
• Well organized manager with excellent verbal, written and electronic communication skills
• Reliable Transportation
• Can frequently lift and/or move 45 lbs.
• Availability (>40 hrs/wk, 5+ days/wk + F/Sa)

“The true measure of leadership is influence - nothing more, nothing less.” John Maxwell

WHO WE ARE:

Chick-fil-A is known around the country for its amazing and friendly service. The role of a leader is to serve and equip the team to deliver this service everyday from open until close. As a leader you must be able to execute operationally at a high level, communicate effectively, care for your team, and ensure our guests are highly satisfied on every visit. The best leaders at their core care about seeing others succeed and love celebrating team wins rather than personal ones.

CHICK-FIL-A VICTORVILLE MISSION & VALUES:

Purpose: To glorify God by caring for the High Desert community by serving great food and fantastic hospitality in a family friendly environment.

Core Values: We choose to

• Love serving others
• Be positive and encouraging
• Always grow and win