About Streamline:

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Job Overview:

Reporting to the VP of Technical Service, the Director of Cloud Operations leads Streamline’s Cloud Operations Team. This team is responsible for 24/7 operations of Streamline’s customer applications hosted in Microsoft Azure and ensures the highest levels of confidentiality, integrity and availability of our customers’ data.

Job Responsibilities:

• Provide leadership, vision, and management to the Cloud Operations Team.
• Ensure SLA for Streamline hosted customers
• Forecast Azure spending for Streamline’s subscriptions and optimize overall Azure costs.
• Develop team standards, policies and procedures, as well as determining level of effort and prioritization for the department to appropriately align to the goals of the company
• Maintain and increase performance of operations through the reduction of outages, the implementation of more effective controls, and the timely resolution of outstanding technology issues
• Execute Streamline’s Information Security vision, strategy and tactical roadmap aligned with information security best practices and common data security controls in frameworks such as FISMA, HIPAA, and NIST 800-53
• Ensure key performance indicators (KPIs) are met.
• Assess and resolve technical problems that may involve complex integration of technologies across multiple software and hardware platforms
• Educate, promote and influence advanced technology solutions and best practices within the team.
• Update and maintain disaster recovery and business continuity plans for our hosted customer systems.
• Complete special projects and other assignments as necessary

Job Requirements:

• Bachelor's degree (B.A.) from four-year college or university in Management Information Systems, Computer Science, Engineering; or equivalent combination of education and experience.
• 10 years prior experience in IT or NOC operations.
• Five (5) years' experience successfully managing and developing project teams.
• Five (5) years' experience in progressive management position and leadership role.
• Healthcare IT experience, including with HIPAA/HITECH compliance requirements, preferred
• Demonstrated track record with re-engineering / process improvement.
• Ability to develop and maintain highly effective relationships, internally and externally.
• Positive "can do" attitude with focus on the success of the team over individual accomplishments
• Excellent interpersonal, planning, organizational, prioritization, presentation, analytical, problem solving, oral and written communication skills
• Comfortable with change management specific to initiating, shaping and managing change.
• Ability to perform competently in high-pressure, high-stress situations
• Ability to be on call or assure critical incident response 24x7x365.
• Position may be Remote or based out of either Kalamazoo,MI or Oak Brook, IL office.