Job description

JOB SUMMARY

The director of catering 2 is responsible for all catered functions from origination to execution in a department where the annual managed volume is above $600K annually. The director of catering 2 is the top catering lead for a unit and is responsible for handling complex planning, revenue growth, and culinary partnership for catering across the entire unit. This role develops catering systems conducive to growth, innovation, and excellence in customer service and has the ability to use high levels of creativity in event planning and execution. The director of catering 2 works on a consistent basis with sales personnel to generate new business and plans menus in accordance with customer expectations and budget. This individual coordinates the smooth execution of all catered events by serving as the principal contact, manager, and cost control and collection agent. The director of catering 2 is responsible for department cash handling and verification of all sales and proper reporting for all interested parties and is also responsible for handling customer complaints and rectifying problem situations.

ESSENTIAL FUNCTIONS

Client, Customer and Guest Relations

• Oversees all catered events throughout the day to assess service and customer satisfaction levels. Evaluates customer suggestions and implements changes as needed.
• Plans and executes special events based upon customer preferences, budget, and expectations.
• Addresses guests’ concerns regarding catered functions and consults with GM to resolve issues.
• Models the Smile Plus hospitality imperatives.
• Develops meaningful relationships with key client personnel and special events contacts.
• “Sells Parkhurst” to clients and customers and keeps them informed on unit and Parkhurst activities/accomplishments.
• Provides financial and other data to supervisor for review with clients
• Financial Results
• Works with client contact to develop costs for functions that meet company and client goals.
• Maintains documentation to support agreed-upon financial arrangements for events.
• In conjunction with the Chef, determines pricing of catering event using company guidelines.
• Properly bills for catered events per policy.

Operational Execution

• Coordinates all catered functions. May work directly with the client/customers in setting up and following through on all details of the event.
• Reiterates, in contract form, all specified details concerning upcoming catered events.
• Assists Chef in planning menus and makes suggestions for specialty menus and theme functions.
• Checks catered function setup, supervises catered events, and follows up with client to ensure client expectations are met.
• Establishes and maintains accurate event planning documents.
• Provides management support for team in absence of other management.
• Supervises and monitors the catering processes. Makes any necessary changes as needed to meet customer needs, improve efficiency, capitalize on revenue opportunities, and increase satisfaction.
• Enforces safety and sanitation standards with team members. Ensures safety problems are corrected to prevent staff injuries.

Human Resource Practices

• Directs and trains staff for excellence in the service aspects of catering services.
• May interview and hire catering team members.
• Institutes programs for orientation and training of staff to ensure job competence and adherence to service standards.
• Adheres to Parkhurst human resource policies and procedures. Treats team members with fairness and respect.
• Communicates to staff regularly, both formally and informally; holds team meetings frequently to ensure staff awareness.
• Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior. Maintains a plan for self-development and growth.

Qualifications:

• Twelve or more years of professional experience with seven or more years in hospitality industry, preferably in high volume catering.
• Bachelor’s or Associate’s Degree in Hospitality Management, Culinary, or related field preferred, or equivalent related job experience.
• Strong planning and organizing skills to consistently meet deadlines.
• Creativity and innovative event presentation skills are highly desirable.
• Strong leadership, communication, and team management skills.
• Proficient in Microsoft software programs.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

Physical Demands and Working Conditions:

• Lifting objects up to 40 lbs.
• Bending, reaching, and grasping.
• Walking long distances.
• Exposure to high noise levels.
• Exposure to high heat and humidity levels.

Job Type: Full-time

Pay: $68,500.00 - $83,700.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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