This role will report to the VP RTM and serve as the Offline To Online (O2O) Supply Chain & Direct to Consumer SME to enhance the Commercial plan as well as support account teams and Bottlers. This role will define the e-fulfillment and D2C strategic roadmap, identify & implement new capabilities, and improve customer service, process efficiencies & effectiveness.

Key Duties/Responsibilities

• Lead customer meetings, develop in-depth understanding of customer capabilities required for e-Commerce readiness & onboard customers to enable efficient Order to Cash processes
• Collaborate with Franchise Leadership and Execution Enablement to develop the multi-year O2O Customer Capability roadmap.
• Identify, gain buy-in & test new Order to Cash capabilities and new route to market to improve system efficiency.
• Onboard new eCommerce ARTM customers and collaborate with existing customers on their expansion for a win-win solution.
• Develop Annual eCommerce ARTM Distributor guide, leverage and negotiate compliance with new customers.
• Develop annual Click & Collect operational playbook, engage NRS team for NRS customer collaboration.
• Implement existing order-to-cash capabilities (e.g., All necessary EDIs)
• Establish and lead routines to optimize customer service and KO cost to serve by leveraging Six Sigma/ OE tools
• Utilize eCommerce OTIF dashboard to improve OTIF through a proper root cause analysis and bottling partner engagement.
• Track customer fines/ deductions/ short pays, determine root causes and implement corrective actions to enable timely payments to Coca-Cola system for e-Commerce channel
• Provide inputs on potential new D2C models and platforms that can be applied to markets where there are currently no wining proposals
• Provide visibility into current OU challenges with D2C and possible solutions

KEY SUCCESS PARAMETERS

Qualifications and Requirements

• Bachelor’s Degree and 10+ years of leadership experience
• The role will require industry, product supply and order to cash knowledge across various routes to market, business partner knowledge,
• Excellent communication and influencing skills, process improvement mindset (OE/ Six Sigma), program management expertise
• Ability to lead complex initiatives in a matrix organization
• Proven experience in digital commerce and innovation
• Proven record of demonstrated creativity with an ability to generate new ideas and translate them into action
• Proven record of localizing and implementing a global strategy
• Strategy and operations management experience required
• Strong understanding of System financials/economics

Work Focus

• Deep knowledge of TCCC, beverage industry, competition, and customers. Continually increases this knowledge base in order to better serve the customer
• Breaks down silos and builds high-performance teams through empowerment, collaborative problem solving, accountability, and mentorship
• Accesses and uses competitive information to effectively position business solutions
• Uncovers underlying customer and/or partner needs, desires, and challenges through research, questioning, probing, and analysis in order to provide the right solution for the customer
• Uses an objective methodical approach to analyze complex problems; identifies causes to arrive at an appropriate solution

Communication Focus

• Thrives in a fast-paced environment
• Willing to take calculated, reasonable risks
• Possesses functional knowledge and expertise in producing presentation reports
• Positively influences individuals (e.g., ELT, Bottlers, etc.) to make decisions on possible e-fulfillment and/or D2C solutions or products

Skills:

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

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