Job description
- 403(b) Retirement Plan with generous company contribution = 8.5% match after one year
- 11 Paid holidays, vacation ( 10+ Full Time), and sick leave accrual up to 90 days
Purpose
Develops, manages and coordinates the front of the house dining experience. This position is Full Time and requires flexibility to work any shift any day of the week including weekends.
Essential Functions
- Develops, implements and monitors the service standards for a quality dining experience in the Dining Room, Health Care Center, and Employee Lounge and for Private Functions.
- Manages and coordinates and schedules the Wait staff, Health Care Center dining, setting up Employee Meals, and Private Functions. Includes:
- Working with Executive Chef & Director of Dining Services and HR to recruit, interview and hire staff.
- Continuously training staff on customer service, serving etiquette and techniques, working with seniors, and the point of sale system.
- Administering the performance management system for all employees managed by Dining Services Manager.
- Orders and maintains supplies for all dining venues.
- Works in concert with the Resident Food/Dining Committee to handle and respond to resident concerns and requests regarding food quality, service and related matters.
- Provides Executive Chef & Director of Dining Services, Sous Chef and Dietitian continuous feedback from residents on food preparation, presentation, taste and variety.
- Works in concert and follows-up with department managers, supervisors and staff members to address and meet the residents’ needs and concerns in regards to food in a timely fashion.
- Complies with all health and safety regulations.
- Networks and establishes relationships with counterparts at other organizations within the Food and Beverage Industry and stays abreast of the latest trends.
- Responsible for operating the point of sale software, training staff on use of this software, and assisting the IT department with resolving any issues.
- Other duties as assigned by the Arcadia Family of Companies.
Supervisory Responsibilities
Supervises Wait staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. By following Performance Management, interviews, hires, trains, coaches and evaluates employees.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Hotel or hospitality experience is desired.
Required Competencies
Communication Skills
- Communicates well, both verbally and in writing.
- Recognizes the need to speak carefully and professionally as representative of Arcadia Family of Companies (AFC).
- Utilizes discretion and tact for sensitive and confidential matters.
Interpersonal Skills
- Demonstrates sensitivity toward diversity.
- Engages and builds positive relationships with residents and those outside AFC to achieve positive results for our residents.
- Encourages people to work together.
- Accepts suggestions and constructive criticism to strengthen capacity and understanding.
Continuous Learning
- Continues to seek learning opportunities and integrates knowledge into work practice and personal development; shares knowledge willingly with others.
- Works with others to gain knowledge; learn from others’ experiences and expertise.
- Completes necessary training and education to ensure department’s effectiveness.
Productivity/Efficiency
- Performs Essential Functions and Required Competencies with minimal supervision.
- Recognizes own personal and professional limitations and seeks assistance as required.
- Identifies organizes and prioritizes workload, tasks and schedules.
- Disseminates information to appropriate parties.
- Independently conducts follow ups to ensure timely completion and compliance.
- Understands and summarizes activities and actions into concise data.
- Recognizes situations that require tact, confidentiality or acknowledgement.
- Insights on resources/contacts and attempt to broaden base.
- Acts as a resource person to all staff regarding Arcadia Community Services’ policies and procedures and strives for adherence.
- Uses standard office equipment, including a computer, monitor, printer, telephone, facsimile machine, calculator, copier and shredder. Proficient in computer skills..
Problem Solving
- Identifies and articulates subjects and issues. Provide suggestions and recommendations that are realistic and practical towards resolution or completion.
- Courteously and professionally works with staff and vendors to resolve problems.
- Analyze problems and develop strategies for resolution.
Computer Skills
Proficiency in MS Office Suite, includes, MS Word, Excel, PowerPoint, and Outlook. Proficiency in Point of Sale Systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing their essential functions, employees are occasionally exposed to the following conditions:
- Air conditioned office environment;
- Indoors without air conditioning;
- Outdoors—all types of weather; and
- Hazardous materials.
Please apply by clicking the “Apply” button
If you do not have a resume or if your resume does not include all employment you have held in the last 10 years, please complete and attach the Employment History form (located at the bottom of the page) to your application for employment. Please note that you must save the document to your computer or device before you upload the file.
Arcadia Family of Companies is comprised of the following non-profit organizations:
Arcadia Retirement Residence
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia
Arcadia Family of Companies is an Equal Opportunity Employer
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