Job description

Owned by 250+ family farms, Upstate Niagara Cooperative, Inc. is a food and beverage company that has offered innovative, award-winning, high-quality dairy products since 1965. Our progressive cooperative’s success is based on a commitment to quality in everything we do that extends to every stage of operations, from our farms to the consumer. Our product offerings include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms®, Bison®, Milk for Life®, and Intense Milk® brands.

SUMMARY: The Edge Computing Specialist is responsible for managing and executing the lifecycle for all edge computing devices. Edge computing devices are defined, but not limited to, the following: Desktops, Laptops, Tablets, Handheld Devices, and Printers.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Works with IT team members and partners to define image configurations for edge devices.
• Manages working relationships with edge computing hardware and software partners.
• Manages overall lifecycles for in scope devices.
• Keeps accurate records and documentation for edge computing devices.
• Ensures compliance with company technical and quality standards/procedures.
• Performs troubleshooting to isolate and diagnose common computer software and hardware problems.
• Resolves technical problems on new and existing systems including install and upgrades.
• Escalates problems and/or issues as appropriate.
• Ability to travel to remote sites
• Required to perform after hours and weekend installs as scheduled.
• May be required to be “on call”.

EDUCATION:

• Associate’s Degree in Computer or Engineering related studies

SKILLS AND ABILITIES:

• Strong technical background required
• Strong customer service skills
• Requires a valid driver license.
• Hands on experience working with PCs, Printers and Tablets
• Working knowledge of best practices around management, control, and monitoring of computer equipment
• Ability to set up and configure PCs and related hardware.
• Great at organizing, prioritizing and multitasking
• Effective communication skills

PHYSICAL REQUIREMENTS:

• The capability to be on-call 7 by 24; Ability to work weekends
• The capability to lift and install electronic equipment up to 50 lbs.
• The capability to work in manufacturing plant conditions.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Type: Full-time

Pay: $21.50 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Batavia, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• IT: 1 year (Preferred)

Work Location: In person

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