Job description

Our client is looking for a skilled Deskside Support person for a 3 month contract position. The appropriate candidate provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment. Must be available for possible on-call rotation.

The role is responsible for the following functions at the manufacturing plant for Wireless AP Refresh project:

Project support:

• Receive new shipments of equipment and validate shipments against purchase orders and store items safely until installation.

• Inventory items and log information including assigned AP name, serial number and MAC in master spreadsheet for each site.

• apply a label to each AP in an sufficient size so that the AP name is readable from a distance appropriate for each AP’s installation.

• provide labeled APs to the Campbell’s cabling vendor for installation

Standard support after inventory of APs:

• Level 1 and 2 support for IT issues

• Provisioning of office and plant floor devices (e.g. cell phones, tablets, HMIs, kiosk PCs, printers)

• Support of desktop and collaboration tools (Office365 / SharePoint)

• Execution/adherence of IT standards compliance

• Preparation of process and procedure documentation

• Managing onsite stakeholder relationships to ensure that the site’s requirements are being met and proactively providing appropriate technology solutions to assist in process improvement

• Issue escalation management

• Other duties and projects as assigned by IT Manager or local IT lead

Applications/Systems supported:

• All deskside systems

• Plant floor computers/HMIs

• Computer software, MS Office Suite Applications

• RF technology: forklift computers, barcode scanners and barcode printers.

• Desk and mobile phone support

• Multi-function printer support

Knowledge, skills and abilities required:

• 5 years of relevant IT operational support experience, preferably working in manufacturing

• Windows Server 2008/2012

• Active Directory, SCCM, Terminal Services

• Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.

• Strong organizational and prioritization skills

• Good written & verbal communication skills

• Strong technical documentation skills

• Passion for customer service

Minimum Qualifications Desired:

• Ability to work independently, with minimal step-by-step instructions from manager

• Fundamental knowledge of telecom and related equipment

• Ability to prepare oral and written reports and provide quality documentation

• Ability to effectively and carefully communicate and work through problems with customer on-site or remotely

• Strong problem-solving, analytical, critical thinking and organizational skills

• Ability to multitask in a dynamic, fast-paced environment

• Vendor certifications are a plus

Job Type: Contract

Pay: $29.00 - $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Napoleon, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Required)
• Active Directory: 3 years (Required)
• Windows: 4 years (Required)

Work Location: One location

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